Address
Form of workPosition Details
Position Information
Classification Title
Customer Service Specialist Intermediate
Working Title
Testing Specialist
Hire Types
Staff
Division
Anoka Ramsey Community College
Department
Academic Affairs & Student Services
Unit
Testing Center
Location
Cambridge, MN
FLSA
Non-Exempt
Full/Part Time
Full Time
FTE
Employment Condition
Temporary
Work Shift
Work Schedule/Hours/Days
Monday, Tuesday, Thursday, Friday (8:00 am - 4:30 pm); Wednesday (11:30 am - 8:00 pm)
Posting Details
Salary Minimum
$19.57
Salary Maximum
$25.95
Salary Type
Hourly
Bargaining Unit/Plan
206, AFSCME Clerical
Job Description
Anoka-Ramsey Community College is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. Anoka-Ramsey is committed to responding to the educational needs of its changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment.
This position exists to assist with the coordination of testing services and administer multiple types of tests and assessments to students at Anoka-Ramsey Community College. This includes placement testing, instructor-arranged testing, testing accommodations for students with disabilities, TEAS testing, proctoring exams for other institutions, collaboration with high school programs, local businesses, and any special testing needed by the Academic Affairs and/or Student Affairs departments of the college. This position provides administrative assistance and completes special projects for the Director of Academic & Support Services.
This is a full-time, temporary assignment working up to one year. This position will be located on the Cambridge campus.
Required Qualifications
Preferred Qualifications
Other Requirements
NOTICE: In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business, whether using a rental or state vehicle, shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.
About
Anoka-Ramsey Community College (ARCC) is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. ARCC has campuses in both Cambridge and Coon Rapids, Minnesota.
The aligned institutions of Anoka-Ramsey Community College and Anoka Technical College (ATC) are members of Minnesota State. With over 100 degree, certificate, and transfer programs across three campuses, ARCC and ATC have served the citizens of the Twin Cities and East Central Minnesota since 1965. Annually, the two colleges (three campuses) serve more than 16,000 learners of all ages and ethnicities as they pursue associate degrees that transfer as the first two years of a bachelor's degree, or technical and certificate programs that lead immediately to rewarding careers.
We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning. Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success. Our commitment to inclusive excellence seeks to extend beyond academic offerings to meet diverse student interests as well as regional and economic needs.
Our college prides itself in our support for students' holistic needs. We have many students who are first-generation students, students with disabilities, veteran students, post-traditional students, and students who identify as LGBTQIA. The student population at ARCC is composed of 0.4% American Indian/Alaska Native, 6.6% Asian, 11.7% Black or African American, 5.7% Hispanic of any race, 0% Native Hawaiian/Other Pacific Islander, 63.5% White, and 4.6% multiracial and 19.9% post-traditional students. We are committed to creating a vibrant and diverse community of employees composed of first-generation students, employees with disabilities, veterans, and employees who identify as LGBTQIA. Our employee population at ARCC consists of 16.4% Black, Indigenous, People of Color (BIPOC).
For more information about our college, please visit our website at http://www.anokaramsey.edu.
The safety of all is of vital concern. The Clery Act Campus Crime & Security Report is available to perspective employees at ARCC at http://www.anokaramsey.edu/about-us/safety-security/. The campus Title IX Coordinator is Mike Opoku and can be contacted at mike.opoku@anokaramsey.edu or (763) 433-1272.
Benefits Info
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Posting Detail Information
Posting Number
F217P
Number of Vacancies
1
Re-posting
No
Desired Start Date
02/14/2024
Position End Date (if temporary)
02/13/2025
Open Date
12/05/2023
Close Date
01/03/2024
Open Until Filled
No
Accept Applications
No
Special Instructions Summary
This position is posted on the State of Minnesota website at https://mn.gov/mmb/careers/search-for-jobs/ from December 5, 2023 - January 3, 2024. The Job ID is 71784 . Please complete the online application form and upload your resume by the deadline.
Posting Contact
Sharon Wolfgram - swolfgram@anokatech.edu - 763-576-4212
Equal Employment Opportunity Statement
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
Position Information
Classification Title
Customer Service Specialist Intermediate
Working Title
Testing Specialist
Hire Types
Staff
Division
Anoka Ramsey Community College
Department
Academic Affairs & Student Services
Unit
Testing Center
Location
Cambridge, MN
FLSA
Non-Exempt
Full/Part Time
Full Time
FTE
Employment Condition
Temporary
Work Shift
Work Schedule/Hours/Days
Monday, Tuesday, Thursday, Friday (8:00 am - 4:30 pm); Wednesday (11:30 am - 8:00 pm)
Posting Details
Salary Minimum
$19.57
Salary Maximum
$25.95
Salary Type
Hourly
Bargaining Unit/Plan
206, AFSCME Clerical
Job Description
Anoka-Ramsey Community College is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. Anoka-Ramsey is committed to responding to the educational needs of its changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment.
This position exists to assist with the coordination of testing services and administer multiple types of tests and assessments to students at Anoka-Ramsey Community College. This includes placement testing, instructor-arranged testing, testing accommodations for students with disabilities, TEAS testing, proctoring exams for other institutions, collaboration with high school programs, local businesses, and any special testing needed by the Academic Affairs and/or Student Affairs departments of the college. This position provides administrative assistance and completes special projects for the Director of Academic & Support Services.
This is a full-time, temporary assignment working up to one year. This position will be located on the Cambridge campus.
Required Qualifications
- Customer Service skills sufficient to provide prompt, courteous and accurate information regarding the testing center's policies and procedures to customers in person, on the phone, and through e-mail, and to schedule and confirm customers' appointments.
- Word Processing skills sufficient to produce forms, memoranda and other materials that are grammatically correct using Microsoft Word or equivalent software.
- Spreadsheet skills sufficient to develop and modify electronic spreadsheets and to compile, store, and retrieve data in order to prepare a variety of reports using software such as Microsoft Excel.
Preferred Qualifications
- Ability to ensure proper procedures are followed.
- Ability to analyze, make recommendations, and develop new or revised administrative and program practices and procedures for smooth and efficient office operation.
- Knowledge of testing and assessment functions, policies, procedures, and processes.
- Demonstrated commitment to diversity, inclusion, and continuous learning/growth.
Other Requirements
NOTICE: In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business, whether using a rental or state vehicle, shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.
About
Anoka-Ramsey Community College (ARCC) is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. ARCC has campuses in both Cambridge and Coon Rapids, Minnesota.
The aligned institutions of Anoka-Ramsey Community College and Anoka Technical College (ATC) are members of Minnesota State. With over 100 degree, certificate, and transfer programs across three campuses, ARCC and ATC have served the citizens of the Twin Cities and East Central Minnesota since 1965. Annually, the two colleges (three campuses) serve more than 16,000 learners of all ages and ethnicities as they pursue associate degrees that transfer as the first two years of a bachelor's degree, or technical and certificate programs that lead immediately to rewarding careers.
We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning. Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success. Our commitment to inclusive excellence seeks to extend beyond academic offerings to meet diverse student interests as well as regional and economic needs.
Our college prides itself in our support for students' holistic needs. We have many students who are first-generation students, students with disabilities, veteran students, post-traditional students, and students who identify as LGBTQIA. The student population at ARCC is composed of 0.4% American Indian/Alaska Native, 6.6% Asian, 11.7% Black or African American, 5.7% Hispanic of any race, 0% Native Hawaiian/Other Pacific Islander, 63.5% White, and 4.6% multiracial and 19.9% post-traditional students. We are committed to creating a vibrant and diverse community of employees composed of first-generation students, employees with disabilities, veterans, and employees who identify as LGBTQIA. Our employee population at ARCC consists of 16.4% Black, Indigenous, People of Color (BIPOC).
For more information about our college, please visit our website at http://www.anokaramsey.edu.
The safety of all is of vital concern. The Clery Act Campus Crime & Security Report is available to perspective employees at ARCC at http://www.anokaramsey.edu/about-us/safety-security/. The campus Title IX Coordinator is Mike Opoku and can be contacted at mike.opoku@anokaramsey.edu or (763) 433-1272.
Benefits Info
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 11 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Posting Detail Information
Posting Number
F217P
Number of Vacancies
1
Re-posting
No
Desired Start Date
02/14/2024
Position End Date (if temporary)
02/13/2025
Open Date
12/05/2023
Close Date
01/03/2024
Open Until Filled
No
Accept Applications
No
Special Instructions Summary
This position is posted on the State of Minnesota website at https://mn.gov/mmb/careers/search-for-jobs/ from December 5, 2023 - January 3, 2024. The Job ID is 71784 . Please complete the online application form and upload your resume by the deadline.
Posting Contact
Sharon Wolfgram - swolfgram@anokatech.edu - 763-576-4212
Equal Employment Opportunity Statement
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
