Testing Center Manager

Salary: $45,551.00 - $75,934.00 Annually
Location : Klamath Falls, OR
Job Type: Full-time Exempt
Job Number: 2024-14
Department: Academic Affairs
Opening Date: 03/06/2024
Description
JOB SUMMARYThe Testing Center Manager will manage testing services, directs staff, and develops and implements procedures, goals and objectives. The manager will work with state agencies, enrollment services, faculty and other testing departments and certification organizations as required. The manager also administers the daily operation of testing and assessment duties by maintaining and handling all related records, budgets, and communications, and promotes a secure testing environment while creating a positive learning experience for students.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform the job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position description satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must communicate with students, faculty, staff and other constituencies of the college - internal and external. Communicates with various contacts for the college on test implementation, technical issues, and test administration.
• Manage multiple tasks, analyze problems and develop solutions. Required to prepare administrative reports. Provides input to maintain and update the Testing Center website information.
• Directs all day-to-day operations of the Testing Center. This includes but is not limited to performing daily site opening/closing procedures. Maintains cleanliness of all Testing Center equipment/furniture and promotes a professional Testing Center atmosphere for all users. Collects examination fees, records financial transactions, and delivers financial deposits. Administers/monitors computer-based, internet-based, and paper/pencil tests, processes test takers, verifies IDs and eligibility, explains exam requirements and procedures/test center rules, monitors examinees, and provides technical assistance during exam time. Protects the confidentiality of students and other exam takers.
• Maintains schedules to guarantee staffing needs are met for testing services. Trains, mentors, schedules and directs the work of Testing Center staff.
• Develops and updates services, policies, and procedures in response to changing demands.
• Ensures industry compliance with testing companies and keeps proctoring/administration certifications current on all applicable tests.
• Maintains security of tests and materials by routinely keeping an inventory of materials, reviewing procedures for security, ensuring secure storage and returning all tests and related materials to appropriate staff and/or testing company. Maintains confidentiality and regulations for testing requirements.
• Maintains testing statistics. Prepares monthly and annual reports and makes recommendations to the LRC Director concerning staffing and programming implications.
• Adheres to the Testing Center budget and monitors expenditures.
• Verifies staff credentials supporting the proctoring of tests.
• Participates in Testing Center marketing on campus and off campus.
• Maintains accurate records and ensures academic integrity for the Testing Center.
• Serves on College committees.
• Supports compliance paperwork, testing, and placement, of international students.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES NEEDED TO PERFORM THIS ROLE

• Strong ability to troubleshoot technical/computer issues and communicate technical concepts.
• Strong customer service skills, including ability to maintain composure under pressure, interact routinely with others face-to-face, by telephone, and through other communication modalities.
• Excellent interpersonal skills and the ability to work with diverse populations and personalities.
• Strong organizational skills and the ability to work independently.
• Must be detail oriented.
• Available to work flexible hours weekly including evenings and weekends.
• Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress.
• Ability to think quickly and make appropriate decisions based upon Testing Center rules and requirements.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Frequently moving from stationary sitting positions to standing and walking.
• Ability to stoop, bend, and reach.
• Ability to lift 20 lbs.

Qualifications
EDUCATION AND EXPERIENCE

• Strong customer service experience required.
• Preferred: Master's degree from an accredited University.
• Required: Bachelor's degree from an accredited University
• Experience proctoring tests is required.

Open until filled.

• A monthly contribution toward the purchase of the Health Insurance Package (or the actual premium for the health insurance package selected, whichever is the lesser amount)

• Vacation leave @ 80 hrs per year (pro-rated from hire date)

• Personal leave @ 2 days per year (2 days if hired before December 31)

• Sick Leave accrued @ 1 day per month

• Holidays as defined in the Personnel Policies (12)

• Bereavement Leave allowance of 5 days per occurrence

• Individual employee option to participate in an IRC 125 Flexible Spending Account Plan

• Employee option to participate in a 403(b) tax-deferred annuity and/or 457 (b) deferred compensation plan

• Group Life Insurance @ twice annual salary for employee only

• Group Long Term Disability Insurance for employee only

• Group Accident Insurance @ $300,000 for employee only

• Employee option to purchase additional life insurance for employee and employee's dependents

• Employee Assistance Program (EAP) coverage for employee and employee's dependents

• AFLAC: Employee option to purchase additional life insurance for employee and employee's dependents

• MASA - air transport for medical

• Public Employees' Retirement System - PERS (upon meeting State eligibility requirements)

• Tuition waiver for employee and employee's dependents for unlimited Klamath Community College District credit and non-credit courses