Tes Visitor Services Assoc.

Position Details
Position Information
Requisition Number
TES2022P
Home Org Name
JCSM Operations Budget
Division Name
Administrative Effectiveness
Position Title
TES Visitor Services Assoc.
Estimated Hours Per Week
35-40
Anticipated Length of Assignment
Three to six months
Job Summary
Reporting to the Visitor Services and Museum Store Manager at the Jule Collins Smith Museum of Fine Art, the Visitor Services and Museum Store Associate supports the "front of house" visitor amenities including general guest services, the Museum Store, and the Museum Café. Collaborates on high-optics Visitor Services for guests to the site toward the museum's vision of a highly creative, outward-facing, visitor-centered institution in service to the university, the region, and the nation that welcomes everyone to explore, experience, and engage with the visual arts. Collaborates with colleagues across the museum, as well as the contract café operator, to align with the museum mission to reach and exceed institutional goals.
Work Hours:

• 7:45 am - 4:45 pm Wednesday - Sunday
• Thursday Evenings
• University breaks and holidays required
• A mix of weekday and weekend availability is required

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

• Assistance in the place of a regular employee who is absent for a specified period of time
• Additional assistance during periods of abnormal or peak workloads
• Assistance with special projects
• Seasonal work
• Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.
AU students are not eligible for TES.
Essential Functions

• Supports the management of guest services, including all day-to-day, front-of-house operations, including front desk entrance, exit, public engagement, and the Museum Store, and the contract museum café operator, as well as other pertinent vendors to ensure the highest quality visitor experience. Assists in the training and scheduling of staff, students, and volunteers. Assists with administrative responsibilities associated with the CRM, such as visitation, ticketing, donor engagement fulfillment, payment processing, customer service, best practices implementation and university required finance, reporting, and cash management.

• Collaborates closely with all other museum units to include tour and engagement programming, financial reporting and equipment maintenance, safety and security, parking, housekeeping, and other related matters. Supports and assists with museum-wide evaluation programs, including visitor experience, exhibitions, and engagement. Collects visitor data, including but not limited to, how the visitor learned about the museum and the program, frequency of visitation, and visitor demographics.

• Supports the management of the Museum Store, assisting customers with sales transactions, inventory, store display, and other related responsibilities, all toward meeting sales goals. Helps with inventory control, including receiving, returns, annual physical inventory, maintenance of adequate stock and maintenance of inventory records. Supports the daily operations of the sales floor, including acting as a cashier and training, monitoring, and scheduling other sales floor staff.

• Supports the management of the contract café operator to ensure excellent customer service and alignment with the museum mission and brand, and that as a visitor amenity, it presents fresh, vibrant, and artful dining and beverage experiences. In collaboration with the Operations unit of the museum, ensures excellent maintenance of café equipment, custodial services, and other related matters.

Minimum Qualifications

• High school diploma or equivalent
• 3 years customer service experience

Expectations:

• Ideally, candidates should be able to lift 25 lbs., be able to stoop, kneel, walk, and carry equipment, and work under tight deadlines. Considerations can be made for interested candidates.
• Available to work during Auburn University breaks and holidays.
• Available to work evenings and weekends.

Desired Qualifications

• Experience in a cultural arts setting is desired.
• Knowledge of business, retail, and event management, merchandising, arts administration and education or other related fields, along with an understanding of and passion for culture and arts.
• Knowledge of patron and guest services.
• Strong problem solving, conflict resolution, and interpersonal skills.
• Ability to work well and collaborate effectively with and/or manage a wide range of diverse audiences including colleagues, staff, funders, sponsors, and other constituencies.
• Excellent verbal and written communication skills.
• Strong time- management skills.
• Comfortable with frequent interactions with individuals including donors/VIPs, faculty, and other colleagues and professionals.
• Works well under pressure.

Posting Detail Information
Salary Range
$15.00-$19.00/hour
Work Hours
7:45 am - 4:45 pm Wednesday - Sunday; Thursday Evenings - University breaks and holidays required - A mix of weekday and weekend availability is required
City position is located in:
Auburn
State position is located:
Alabama
Posting Date
10/26/2023
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings
https://www.auemployment.com/postings/41458