Address
Form of work
SalaryJob Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, HENRY COUNTY
Paris Landing Hospitality
This is an on-site position.
For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00116384_tsp_lead_front_desk_assoc_paris_landing_tdec-job-opp_ps.pdf
Qualifications
Education and Experience: Education equivalent to a High School Diploma and one year of customer service experience.
Substitution of Education for Experience: One year of customer service experience may be substituted for the required education on a year-for-year basis
Examination Method: Education and Experience,100%, for Preferred Service positions.Summary
Summary: Under immediate supervision, responsible for acting as a FRONT DESK ASSOCIATE and provides training related to related to for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.
Distinguishing Features: This classification is responsible for leading and training Tennessee State Parks employees on FRONT DESK activities and customer service including: checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.
Responsibilities
- Provides customer service to guests by operating a FRONT DESK in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed.
- Responsible for the training and leading of the FRONT DESK staff in a Tennessee State Parks hospitality business to provide clerical support and customer service.
- Works with the Sales department to maximize revenue.
- Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft.
- Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities.
- Utilizes yield management effectively and within TDEC policies.
- Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout.
- Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning.
- Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor.
Competencies
Competencies:
Approachability
Career Ambition
Composure
Conflict Management
Customer Focus
Humor
Integrity and Trust
Listening
Patience
Problem Solving
Time Management
Understanding Others
Knowledge:
Sales and Marketing
Mathematics
English Language
Customer and Personal Service
Clerical
Skills:
Writing
Time Management
Speaking
Social Perceptiveness
Service Orientation
Reading Comprehension
Mathematics
Complex Problem Solving
Active Listening
Abilities:
Auditory Attention
Deductive Reasoning
Mathematical Reasoning
Memorization
Oral Comprehension
Oral Expression
Speech Clarity
Stamina
Time Sharing
Trunk Strength
Written Comprehension
Written Expression
Tools & Equipment
Telephone
Computer
Calculator
Cash register
Property Management System
