Tenant Services Coordinator Property Management Division

Benefits:

• Bonus based on performance
• Paid time off

Tenant Services Coordinator reports to the Property Services Coordinator and will perform tenant and customer service support for the Property Management Division and office as needed. Our ideal candidate should have a friendly and professional demeanor, good communication skills, multi taking abilities, and the capability to stay calm under pressure.

Major Areas of Responsibility:
First line of contact for all Property Management inquires and visitors;
Ensure outstanding client relations and service (tenants, owners and vendors);
Communicate with Property Management Team, property owners, tenants, and vendors;
Receive and respond to tenant work requests and maintenance calls, and enter into PM Software;
Coordinate, assign and follow up on maintenance work requests through PM Software;
Work with vendors on all work orders as needed;
Contact homeowners for approval for larger work projects;
Close out completed work orders in PM Software;
Follow up with residents to ensure work orders are completed;
Answer all communications from tenants regarding maintenance, moveouts, and move ins for rentals;
Administer rental and fire inspections processes in a timely manner;
Meet vendors, homeowners, and residents at properties as needed;
Post Notices as needed and follow up on deadlines;
Take photos for moveout inspections, pre-move in and advertising; enter and save information in the PM Software and shared drive;
Post available rentals online and show properties that are for lease;
Follow up with rental prospects after showings;
Prepare Property Management lists and forms;
Perform all office administrative duties, including filing, storing and retrieval of old files and records and keeping and updating tenant records for the PM division.
Enter Rent Payments as needed;
Assist with other Property Management tasks upon request;
Answer Incoming calls for office and support reception desk when needed;
General office duties including but not limited to office tasks, making coffee, and organizing files/file storage.
Receive telephone calls and direct callers to the appropriate staff members and/or take accurate messages; provide available information, where required.
Preparation of rental lists, notices, and other documents assigned.
Catalog and keep records of all necessary information, documents, etc. both online in the PM Software and in files.
Handle inward and outward correspondences.
Other administrative support and ad-hoc duties as assigned.

Job Requirements:

• Active/Valid FL driver's license required.
• Clean Drug & Background.
• Two years experience in customer service required.
• High School degree or equivalent required.
• Must be a self-starter, self-disciplined, and highly organized.
• Ability to multi-task in a fast-paced environment, set priorities and manage time effectively.
• Ability to troubleshoot maintenance issues and take ownership of the process.
• Proficient in Microsoft Office, Adobe, and Outlook.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Team player with good interpersonal and communication skills.
• Attention to detail, confidentiality and accuracy are key requirements.
• Must be able to stand, sit, or walk for extended periods to greet tenants and vendors.
• Ability to lift 25 pounds.

Full-time, Salaried Non-Exempt
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
WELCOME TO R.W. CALDWELL REALTY & INSURANCE
Founded in 1937, locally owned and operated R.W. Caldwell, Realtors and Insurors, is a fourth-generation family business. R.W. Caldwell is now Pinellas County's oldest real estate company and is the City of Gulfport's oldest business.
Our teams offer our clients Real Estate services, Full-Service Property Management, and Home, Auto and Business Insurance. Our basic philosophy is to treat everyone we have the chance to serve with hard work, respect and appreciation. We try very hard to live up to our registered service mark, "The Service That Satisfies".
We are very grateful for the trust so many families have given us in the buying or selling of their homes, overseeing their insurance needs and managing their investment properties over the many decades. For this faith and reliance we are very honored. We strive daily to live up to the confidence with which we have been entrusted.
RW Caldwell provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination based on race, color, sex, religion, national origin, age, and disability.