Tenant Service Technician

Job Summary:

The primary responsibility of the Tenant Service Technician is to provide the highest possible level of customer service to tenants by maintaining properties in a manner consistent with Workspace Property Trust’s brand and responding to tenant requests in a timely manner. This will help ensure long-term occupancy in company properties.

Role and Responsibilities:

• Respond to Tenant Service calls within 1 hour, including emergency calls, as needed, after business hours and demonstrate Workspace Property Trust’s commitment to timely responses with 100% customer satisfaction.
• Complete service orders assigned for miscellaneous repairs, including minor electrical, carpentry, plumbing, lighting, drywall repairs, rug and floor repairs, and minor repairs to concrete floors and sidewalks.
• Troubleshoot HVAC calls, adjust thermostats and damper vents, add/relocate supply and return air vents, replace thermostats and review work performed by HVAC vendors to ensure equipment preventative maintenance was performed to Company standards.
• Work to understand tenant needs and maintain positive, productive and professional relationships with all tenants.
• Work with Property Management to implement a Preventative Maintenance Program.
• Conduct routine inspections to ensure that the appearance and operation of the company’s properties meets company standards. Patrol and pick up litter and debris throughout the assigned portfolio.
• Ensure that work assigned to outside vendors is handled in a timely and appropriate manner and within Company standards of excellence.
• Handle small painting projects. Climb ladders and work on roofs as needed.
• Maintain, repair and replace rain gutters and downspouts as needed.
• Maintain the professional appearance and condition of any assigned company vehicle.
• Inventory and order maintenance supplies.
• Required to be available on call for emergencies 24/7 by participating in the on-call rotation as well as work overtime, when needed.

Qualifications and Education Requirements:

• High school diploma or GED
• 3-5 years’ experience in building systems maintenance,
• Strong background in HVAC, plumbing, carpentry, electrical and energy management systems
• Ability to lift ladders, fixtures, equipment, and supplies that might weigh up to 80 pounds, with or without a reasonable accommodation.
• Valid driver’s license with a driving record that meets Workspace Property Trust’s insurance requirements.
• Excellent verbal communication skills to both customers and coworkers
• Demonstrated commitment to quality service.
• Self-starter able to work with minimal supervision.
• Strong problem solver
• Ability to work independently, but also function effectively as part of a team.

Additional Notes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.