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Form of workSummary:
Under direct supervision, the Temporary Practice Support Assistant provides support to providers with the clinical departments with primary responsibility for following up on in-basket messages, my chart requests, return mail, processing faxes, patient forms, answering phones, utilizing registries, recalls, reports and scheduling and managing appointments including appropriate follow-up appointments, and conducting follow up or outreach calls on behalf of clinicians. Delivers excellent customer service and strengthens the patient/clinician relationship. The Practice Support Assistant works to improve clinical operations through coordination of contact between team clinicians, patients, the patient service center and others.
Education/Licenses/Certifications:
High School diploma or equivalency certificate from an accredited institution. Minimum of Associate's degree preferred or medical assistant or graduate of certification in health/business administration or medical office administration program preferred.
A bachelor's or other non-clinical degree combined with an interest in healthcare and excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical office administration program certification or work experience.
Experience:
Experience typically acquired though two years of experience in a clinical or customer service setting as determined by the department (Associated or bachelor's degree may be substituted for experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required. Working knowledge of Epic is required. Ability to speak Haitian Creole and/or Spanish Desired.
Skills:
Demonstrate the ability to communicate verbally and in writing in a professional and appropriate manner. Strong interpersonal, customer service, time management, problem solving and organizational skills
