Address
Form of work
SalaryPosition Information
Posting Title
Temporary - Patient Representative - Immunizations Unit Appointment Line
Job Requisition Number
COA091345
Position Number
T95505
Job Type
Full-Time
Division Name
Austin Public Health
Minimum Qualifications
Education and/or Equivalent Experience:
- Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
- Any combination of related education and experience may be substituted.
Licenses and Certifications Required:
- None
Notes to Applicants
This position is for a call center agent that provides immunization information and schedules appointments for the clinics. This position will serve English and Spanish speakers.
Pay Range
$21.18 – $23.56
Hours
Monday through Friday
7:45 a.m.. to 4:45 p.m.
7:45 a.m.. to 4:45 p.m.
Job Close Date
04/10/2024
Type of Posting
External
Department
Austin Public Health
Regular/Temporary
Temporary
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
15 Waller Street, Austin
Preferred Qualifications
Preferred Experience:
- Bilingual Spanish/English
- Previous experience working in a Call Center
- Knowledge of immunization practices and the Texas Vaccines for Children Program eligibility requirements
- Previous experience that required conflict resolution, the majority of which was in uncertain situations.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.
- Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.
- Interviews and gathers information to assist patients with obtaining needed resources or services.
- Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.
- Research and contact pharmaceutical companies for drugs, equipment, information and other services.
- Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.
- Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.
- Assist staff with clinic programs and outreach activities.
- Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.
Responsibilities – Supervisor and/or Leadership Exercised:
- May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Local City, state, federal and health laws, rules, and regulations
- Knowledge of community programs and services
- Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
- Skill in coordination between patients, clinic staff, and others
- Skill in research and persuasion
- Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
- Skill in effectively utilizing community resources and programs
- Skill in oral and written communication
- Ability to take initiative and work independently
- Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
- Ability to compile reports on clinic operations, resources, cost analysis, and other services
- Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
