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Form of workSalary : $3,496.13 - $4,201.60 Monthly
Location : City Hall, WA
Job Type: Temporary
Department: Admin/City Management
Division:IT Services
Opening Date: 03/06/2024
Closing Date: 3/27/2024 4:00 PM Pacific
Bargaining Unit: AFSCME - Municipal
Initial candidate eligibility is based on the job application and any accompanying documentation. It is the responsibility of the applicant to provide sufficient information and details within the body of the application (education and work experience sections) to permit the City of Yakima to properly evaluate the candidate's qualification, abilities and experience as it relates to the requirements of the position. For calculation of experience, one year of experience equals 12 months with a minimum of 173.33 hours per month. Additional required documents must be attached. Resumes are not accepted in lieu of application fields.
Overview and Minimum Class Requirements
This is a temporary non-civil service non-union position within the IT department, not to exceed 866 work hours in the year.
Minimum Class Requirements:
6 months experience performing personal computer support in an enterprise environment. A Bachelor's Degree, Associate Degree or vocational school certificate of completion in computer science, data processing or computer technical support may substitute for the required experience. Must pass a background investigation regarding applicant's aptitude, character, judgment, credit, driving record and criminal history.
Licenses, Registration & Certificates:
Must possess and maintain a valid Washington State Driver's License.
Job Summary
Under general supervision provides telephone, remote and direct support to personal and mobile computer users in an enterprise environment. General duties of entry level support including: researching, ordering, receiving shipments of computers and computer related products; installing computer equipment and network hardware; troubleshooting and resolving problems with PC's, printers, cable connections and other related equipment either remotely or on site; installing computers and related wiring at the worksite; installing, monitoring, and supporting office automation and security software, and training users as needed. Work may be highly confidential and is performed with considerable latitude for independent judgment and decision-making and is reviewed through performance, user comment, observation and results achieved. Position may include office duties including answering phones, filing, ordering, receiving and paying for supplies, and timekeeping.
Essential Functions
Staffs the Information Systems Help Desk; provides remote and direct support to all City departments and other supported agencies regarding IT related problems with personal computer hardware, computer peripherals, and software. .
Installs, sets up, connects to network and troubleshoots new computers, software and peripheral devices.
Installs new hard drives to personal computers; upgrades memory; installs ethernet cards; repairs or replaces components; performs systems recovery and back-ups; arranges for outside technicians for repairs that cannot be performed in-house.
May at times assist the Division Assistant in managing departmental calendars; greeting visitors; answering and directing phone calls; filing, timekeeping; picking-up, sorting, and distributing incoming and outgoing departmental mail, shipping, and reports.;
Runs daily check of stock items for department; verifies need for re-orders; verifies proper receipt of incoming merchandise; maintains inventory for stock used in repairs and cable installations.
Pulls in new lines for workstation connections to the network; drills through cement, wood and conduit to complete runs of cable between floors; installs network connectors and tests for proper operation.
Performs scheduled back-up drive swaps; transports or coordinates transport of back-up tapes to off-site storage; checks system functioning; resolves system related problems and notifies programmers of system failures.
Requires regular and reliable attendance.
Performs other related duties as required.
Major Worker Characteristics
Basic computer trouble shooting skills. Knowledge of personal computer support, disk maintenance and data recovery, hardware and software installation, and personal computer maintenance and repairs, networking connectivity. Ability to use and support standard computer applications such as Outlook, Word Processing and Spreadsheets. Ability to: identify equipment availability and needs of users; install software and hardware; load data into new equipment; identify software and hardware problems and solutions; read and understand technical manuals; and provide instruction on hardware and software function and use. Ability to use powered hand tools. Ability to meet and deal with the public and other City employees in a pleasant and courteous manner, sometimes under stress; maintain good working relationships with coworkers. Ability to communicate technical concepts to non-specialists.
Physical Demands:
Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods of time or while standing for a period of time. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Occasionally needs to position self to maintain computers, including under the desks and server closet. Constant use of both hands in reaching/handling/grasping/fingering while performing duties operating on computers. Occasional heavy lifting up to 50 pounds and/or 20 pounds constantly to move objects. Position requires exposure to visual display terminal for prolonged periods, operating hand and power tools, climbing, stooping, twisting, stretching and bending. Occasionally ascends/descends stairs and ladders while maintaining balance. Constant use of all senses including feeling/talking/hearing/seeing while performing duties and while communicating with co-workers, general public and completing all tasks as assigned. Must be able to distinguish color and maintain long-term and short-term memory. May work in remote locations or in noisy work area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Unusual Working Conditions:
Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods of time or while standing for a period of time. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Occasionally needs to position self to maintain computers, including under the desks and server closet. Constant use of both hands in reaching/handling/grasping/fingering while performing duties operating on computers. Occasional heavy lifting up to 50 pounds and/or 20 pounds constantly to move objects. Position requires exposure to visual display terminal for prolonged periods, operating hand and power tools, climbing, stooping, twisting, stretching and bending. Occasionally ascends/descends stairs and ladders while maintaining balance. Constant use of all senses including feeling/talking/hearing/seeing while performing duties and while communicating with co-workers, general public and completing all tasks as assigned. Must be able to distinguish color and maintain long-term and short-term memory. May work in remote locations or in noisy work area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The City of Yakima is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To reflect our commitment to attract and retain the highest quality employees, the City of Yakima offers a competitive benefits package including but not limited to:
City of Yakima employees are paid and accrue benefits on a monthly basis.
Temporary positions are not benefit eligible.
01
Do you have at least six (6) months experience performing personal computer support in an enterprise environment?
02
Do you acknowledge that, if successful, you will be required to pass a background investigation regarding aptitude, character, and judgment; credit, driving record and criminal history prior to employment?
03
What is your highest level of education?
04
Where in the application is this experience specifically outlined and documented? Enter here the name(s) of the employer(s) and your job title(s). (Be sure application clearly outlines your job duties and lists both the months and years of experience in each position.)
Required Question
Location : City Hall, WA
Job Type: Temporary
Department: Admin/City Management
Division:IT Services
Opening Date: 03/06/2024
Closing Date: 3/27/2024 4:00 PM Pacific
Bargaining Unit: AFSCME - Municipal
Initial candidate eligibility is based on the job application and any accompanying documentation. It is the responsibility of the applicant to provide sufficient information and details within the body of the application (education and work experience sections) to permit the City of Yakima to properly evaluate the candidate's qualification, abilities and experience as it relates to the requirements of the position. For calculation of experience, one year of experience equals 12 months with a minimum of 173.33 hours per month. Additional required documents must be attached. Resumes are not accepted in lieu of application fields.
Overview and Minimum Class Requirements
This is a temporary non-civil service non-union position within the IT department, not to exceed 866 work hours in the year.
Minimum Class Requirements:
6 months experience performing personal computer support in an enterprise environment. A Bachelor's Degree, Associate Degree or vocational school certificate of completion in computer science, data processing or computer technical support may substitute for the required experience. Must pass a background investigation regarding applicant's aptitude, character, judgment, credit, driving record and criminal history.
Licenses, Registration & Certificates:
Must possess and maintain a valid Washington State Driver's License.
Job Summary
Under general supervision provides telephone, remote and direct support to personal and mobile computer users in an enterprise environment. General duties of entry level support including: researching, ordering, receiving shipments of computers and computer related products; installing computer equipment and network hardware; troubleshooting and resolving problems with PC's, printers, cable connections and other related equipment either remotely or on site; installing computers and related wiring at the worksite; installing, monitoring, and supporting office automation and security software, and training users as needed. Work may be highly confidential and is performed with considerable latitude for independent judgment and decision-making and is reviewed through performance, user comment, observation and results achieved. Position may include office duties including answering phones, filing, ordering, receiving and paying for supplies, and timekeeping.
Essential Functions
Staffs the Information Systems Help Desk; provides remote and direct support to all City departments and other supported agencies regarding IT related problems with personal computer hardware, computer peripherals, and software. .
Installs, sets up, connects to network and troubleshoots new computers, software and peripheral devices.
Installs new hard drives to personal computers; upgrades memory; installs ethernet cards; repairs or replaces components; performs systems recovery and back-ups; arranges for outside technicians for repairs that cannot be performed in-house.
May at times assist the Division Assistant in managing departmental calendars; greeting visitors; answering and directing phone calls; filing, timekeeping; picking-up, sorting, and distributing incoming and outgoing departmental mail, shipping, and reports.;
Runs daily check of stock items for department; verifies need for re-orders; verifies proper receipt of incoming merchandise; maintains inventory for stock used in repairs and cable installations.
Pulls in new lines for workstation connections to the network; drills through cement, wood and conduit to complete runs of cable between floors; installs network connectors and tests for proper operation.
Performs scheduled back-up drive swaps; transports or coordinates transport of back-up tapes to off-site storage; checks system functioning; resolves system related problems and notifies programmers of system failures.
Requires regular and reliable attendance.
Performs other related duties as required.
Major Worker Characteristics
Basic computer trouble shooting skills. Knowledge of personal computer support, disk maintenance and data recovery, hardware and software installation, and personal computer maintenance and repairs, networking connectivity. Ability to use and support standard computer applications such as Outlook, Word Processing and Spreadsheets. Ability to: identify equipment availability and needs of users; install software and hardware; load data into new equipment; identify software and hardware problems and solutions; read and understand technical manuals; and provide instruction on hardware and software function and use. Ability to use powered hand tools. Ability to meet and deal with the public and other City employees in a pleasant and courteous manner, sometimes under stress; maintain good working relationships with coworkers. Ability to communicate technical concepts to non-specialists.
Physical Demands:
Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods of time or while standing for a period of time. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Occasionally needs to position self to maintain computers, including under the desks and server closet. Constant use of both hands in reaching/handling/grasping/fingering while performing duties operating on computers. Occasional heavy lifting up to 50 pounds and/or 20 pounds constantly to move objects. Position requires exposure to visual display terminal for prolonged periods, operating hand and power tools, climbing, stooping, twisting, stretching and bending. Occasionally ascends/descends stairs and ladders while maintaining balance. Constant use of all senses including feeling/talking/hearing/seeing while performing duties and while communicating with co-workers, general public and completing all tasks as assigned. Must be able to distinguish color and maintain long-term and short-term memory. May work in remote locations or in noisy work area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Unusual Working Conditions:
Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods of time or while standing for a period of time. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Occasionally needs to position self to maintain computers, including under the desks and server closet. Constant use of both hands in reaching/handling/grasping/fingering while performing duties operating on computers. Occasional heavy lifting up to 50 pounds and/or 20 pounds constantly to move objects. Position requires exposure to visual display terminal for prolonged periods, operating hand and power tools, climbing, stooping, twisting, stretching and bending. Occasionally ascends/descends stairs and ladders while maintaining balance. Constant use of all senses including feeling/talking/hearing/seeing while performing duties and while communicating with co-workers, general public and completing all tasks as assigned. Must be able to distinguish color and maintain long-term and short-term memory. May work in remote locations or in noisy work area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The City of Yakima is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To reflect our commitment to attract and retain the highest quality employees, the City of Yakima offers a competitive benefits package including but not limited to:
- Medical, dental, and vision coverage
- FREE healthcare clinic!
- Life Insurance
- WA State Pension membership
- 457 Deferred compensation (employer contribution dependent upon union group)
- Generous vacation and sick leave accruals
- Additional supplemental benefit options.
City of Yakima employees are paid and accrue benefits on a monthly basis.
Temporary positions are not benefit eligible.
01
Do you have at least six (6) months experience performing personal computer support in an enterprise environment?
- Yes
- No
02
Do you acknowledge that, if successful, you will be required to pass a background investigation regarding aptitude, character, and judgment; credit, driving record and criminal history prior to employment?
- Yes
- No
03
What is your highest level of education?
- High School/GED
- Some College
- Associates Degree
- Bachelors Degree
- Masters Degree
- Technical/Trade Certification
- None of the above
04
Where in the application is this experience specifically outlined and documented? Enter here the name(s) of the employer(s) and your job title(s). (Be sure application clearly outlines your job duties and lists both the months and years of experience in each position.)
Required Question
