Address
Form of workDuties and responsibilities:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure Customer Service.
- May receive orders, resolve complaints about billing, and explain how to use product or service.
Minimum Qualifications:
- High school diploma and 2 - 4 years of relevant, related experience
- Some college preferred
- Some Building/Construction knowledge is helpful
Key Competencies:
- Organizing and prioritizing
- Attention to detail and accuracy
- Confidentiality
- Communication skills
- Information management skills
- Problem-solving skills
- Team work
- Ability to meet deadlines
