TELLER II/NEW ACCOUNTS

Description/Job Summary

Provides quality service by assisting customers accurately and efficiently, and develops long term customer relationships. Oversees the receiving and paying of money to bank customers, and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer service and sales activities, such as assisting walk-in customers as well as telephone customers with account problems and questions. Performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services.

Responsibilities/Duties

1. Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service related duties.
2. Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
3. Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
4. May do account and card maintenance such as change address, order or hot card cards.
5. Prepares holds on deposits.
6. Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
7. Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
8. Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
9. Prepares all paperwork and assists the customer in signing the documents.
10. Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
11. Performs various customer service duties:
    Answering phone calls and assisting walk-in customers
    Initiating customer research
    Processing check orders
    Closing accounts
    Processing customer account printouts
    Sorting daily mail
    Assisting with NSF, Non-post, and collections
    Assisting customer with Safe Deposit Boxes
    Deposit verification for credit purposes

12. Responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
13. Performs other related duties as assigned by management.
14. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)

Preferred Skills

Skill in communicating with clients and co-workers in courteous and professional manner.

Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
Skills in effectively listening to customers and making appropriate referrals.
Ability to maintain a high level of confidentiality.
Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank's goals of meeting the customers needs is being met.
Ability to demonstrate accuracy and efficiency in a fast-paced environment.
Ability to function as a team player.
Ability to perform any other duties/projects as assigned by management.

Preferred Experience

A minimum of 30 months of prior banking experience is generally expected.

Cash handling and customer contact experience preferred.

Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.

Required Education

High school graduate or equivalent.

Details

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:

• 8 paid holidays
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 12 hours of paid sick time upon their hire date
• After five years, 22 PTO days each year
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $15,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance