Address
Form of workI. TO PROVIDE PRIORITYONE BANK SERVICE, WE ALL MUST:
A) Be an ambassador of PriorityOne Bank. Always speak positively about our organization and of your co-workers.
B) Remember that protecting the assets of our bank is everyone's job.
C) Understand the importance of confidentiality, honesty, respect for others, teamwork, integrity and professionalism.
D) Know our customers as well as our products.
E) Complete all of the training courses as required by your specific position.
F) Fully comply with and follow policies and procedures.
II. PRIMARY JOB OBJECTIVE:
Is responsible for comprehensive, prompt and efficient customer transactions. Paying and receiving of all account customer transactions. Issuing money orders, pre-paid access cards and official checks. Will maintain the safety and security of cash, checks, withdrawal slips and other transaction records. Balances cash drawer on a daily basis, reporting any discrepancy to the supervisor. Aware of and follow all security policy and procedures. Cross-sell all financial institution services and products.
III. SECONDARY JOB DUTIES (that are not part of the daily routine):
Backup to the Head Teller when called upon. Addressing customer inquiries on the phone for simple issues that can be handled quickly. Balance ATM when called upon; ability to multi-task; educated in banking regulations and laws; excellent attention to detail; assists customers with account maintenance; answers incoming calls and directs them to other employees.
IV. JOB REQUIREMENTS (EDUCATION, EXPERIENCE, RELATED SKILLS):
High school diploma or equivalent. Successful completion of in-house training program or other approved training program. Good interpersonal communication and computer skills as well as superior customer service skills. Ability to operate standard office equipment.
V. COMMENTS:
We work as a team to satisfy the needs of our customers. You are responsible for greeting customers and helping them or promptly referring them to other employees for services which you do not provide. Accurate and timely record keeping of our accounts are vital elements of service in our customer's eyes. Our teller function is the primary contact for a majority of our customers and to them the tellers are "the bank".
