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SalaryLOCATION: 209 East Bayou Road, Thibodaux, LA 70301
SCHEDULE: 40 Hours (Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM)
DEPARTMENT: Retail Sales
SUPERVISOR: Branch Manager
POSITION SUMMARY: The Head Teller is directly responsible for overseeing a team of Tellers that report to them daily. The Head Teller will also step in to assist customers and other Tellers as needed or as directed by management. They will conduct performance evaluations, train or coach their team where necessary, and strive for continued growth within their team of Tellers.
POSITION RESPONSIBILITIES: General Job Functions
SCHEDULE: 40 Hours (Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM)
DEPARTMENT: Retail Sales
SUPERVISOR: Branch Manager
POSITION SUMMARY: The Head Teller is directly responsible for overseeing a team of Tellers that report to them daily. The Head Teller will also step in to assist customers and other Tellers as needed or as directed by management. They will conduct performance evaluations, train or coach their team where necessary, and strive for continued growth within their team of Tellers.
POSITION RESPONSIBILITIES: General Job Functions
- Performs normal Teller duties as needed, or as directed by management.
- Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive and abusive practices, and elder abuse.
- Audits Assistant Head Teller’s cash drawer monthly.
Vault custodian duties:
- Maintains adequate cash inventory for teller department, monitoring total cash on hand and notifying management of outages, including over-limit at the end of the workday.
- Balances and records vault transactions daily.
- Ensures that all vault transactions are done under dual control by at least two qualified bank employees.
- Verifies all money received or sent for federal deposit.
- Recording and spot-checking bait money for vault and all cash drawers.
- Making sure all cash, coin and negotiables are secured daily before leaving the bank.
Provides the Synergy Bank standard of excellence in customer service:
- Providing excellent customer service to every guest of the Bank by greeting them and managing their inquiries.
- Acts as a role model by possessing a strong work ethic, is able to balance records well, and demonstrate a firm knowledge of all the inner workings within the department.
- Monitors customer activity to ensure that everyone receives satisfactory service.
- Manages unusual window transactions and answers difficult customer questions.
- Encourages sales referrals from their team while providing consistent referrals themselves.
- Assists in answering telephones when necessary.
Assumes accountability of the overall Teller function of the branch:
- Provides knowledge and guidance in problem solving, motivation, and employee development of all team members.
- Executes approvals and overrides as requested.
- Prepares work schedules weekly while anticipating staffing needs during breaks based on customer traffic.
- Ensures that customers are met with appropriately trained staff who are ready to go at the advertised time.
- Trains new staff in use of bank’s equipment, their policies, procedures, all customer service activities, cross-selling, and effective and accurate processing of customer account transactions.
- Conducts departmental meetings while acting as a liaison between the Tellers and the Branch Manager.
- Reviews staff Reg CC holds.
- Maintains an open line of communication with staff and all other departments.
- Conducts performance evaluations by identifying the developmental needs of his/her staff while coaching, mentoring, and helping to improve their knowledge and/or skills.
- Ensures security procedures and all bank policies are followed.
- Ensures all required duties are completed timely, such as money order remittance, work in courier bag by deadline, re-cap sheet complete, timers set and armed, etc.
- Assists Tellers in locating cash discrepancies and audits tellers when out of balance.
- Responsible for reporting any outages and making necessary collection efforts.
- Conducts monthly cash and required audits of money orders, official checks, gift cards, other negotiables, reviews ATM, night deposits, surveillance, and branch logs for accuracy in the absence of the Assistant Head Teller.
- Participates on ATM on-call response and alarm response teams.
- Carries out various duties as directed by their supervisor.
REQUIRED QUALIFICATIONS:
- Ability to adapt and problem solve with minimal notice.
- Ability to resolve conflicts between co-workers.
- Ability to exhibit positivity and cooperation while embracing the ideas of others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Ability to utilize decision making skills.
- Advanced knowledge of bank products in order to train team members and assist with cross-selling.
- Must have reliable transportation to commute to and from work.
EDUCATION AND EXPERIENCE REQUIRED:
- Minimum of 2 years teller experience
- Previous experience in a supervisor role.
- High School Diploma or GED equivalent.
EDUCATION AND EXPERIENCE PREFERRED:
- Minimum of 3 years previous Head Teller experience or five years Assistant Head OR Senior OR Vault Teller
- Knowledge of CSI / NuPoint system.
- Associates or higher in Business or related area of study.
COMMUNICATION: Must be able to communicate information professionally to supervisors and co-workers both verbally and in written format.
PHYSICAL REQUIREMENTS:
- Ability to adapt to a flexible work schedule, which will generally consist of 40 hours of work per week but given that he/she is in a supervisor role, they will need to make themselves available Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM
- Must exhibit proper dexterity with both hands and all digits.
MENTAL REQUIREMENTS:
- Must have the attention span to stay alert and attentive during a “normal” 8 – 10 ½ hour workday.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
Equal Opportunity Employer / Veterans / Disabled
