Teller - Full Time

Position Overview

The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.

Essential Job Functions

• Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).  Meets or exceeds established customer service expectations including manager observations.
• Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification and availability of funds.
• Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, cashier's checks, and postage stamps.
• Counts, proves, and packages currency according to policy and procedure.  Balances cash drawer and researches all teller differences within the specified timeframe. 
• Effectively uses technology in order to accurately complete customer transactions.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
• Maintains flexibility to float to other branches and/or work dynamic schedules needed.

Minimum Requirements:

• High School Diploma or equivalent
• Six months of related experience (cash handling, customer service, office, etc)
• Must work onsite to perform responsibilities of this position

Competencies:

• Excellent customer service skills
• Professional communication skills
• Cash handling
• Accurate with focus on attention to details

Preferred, but not required:

• In-depth customer service, cash handling, and sales experience strongly preferred.
• Experience resolving customer service issues and providing exceptional customer service.
• Prior experience balancing a cash drawer.
• Prior experience in banking.

NOTE:  This job description is not intended to be all-inclusive.  Employee may perform other duties as assigned to meet the ongoing needs of the organization.