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Form of workLOCATION:May be scheduled to work at either the Livonia or New Roads Synergy Bank locations
SCHEDULE: 40 HOURS with Varying Daytime Shifts (Hours of Operation: Monday - Friday 7:40 AM - 5 PM, Saturday rotations 7:40 AM - 12:15 PM)
SUPERVISOR: Head Teller
POSITION SUMMARY: The Teller Floater I accepts negotiable items and transaction requests from customers, records activity on customer accounts, and distributes or deposits money accordingly. Teller performs every transaction accurately with a friendly and inviting personality.
POSITION RESPONSIBILITIES:
- Provides the Synergy Bank standard of excellence in customer service.
- Maintains honesty and the highest level of ethical standards.
- Receives cash and/or checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances.
- Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive, and abusive practices, and elder abuse.
- Process transactions such as night and ATM deposits, IRA and HSA contributions, loan and utility payments, and mail deposits.
- Complete CTRs accurately and timely.
- Balances cash drawer at mid-day and at the end of the shift, comparing totaled amounts to computer generated proof sheet, and reporting discrepancies as necessary.
- Places holds on accounts as necessary according to Reg CC and bank procedures.
- Prepares and verifies official checks.
- Explains, promotes, or sells bank products and services that enhance the customer’s banking experience.
- Assists bank personnel as needed or as directed by management.
- Answering phones as necessary and providing telephone assistance to customers according to Synergy Bank’s telephone customer service standards.
- Counts coins and currency.
- Ensures that teller station is properly stocked with forms and supplies.
- Reports any malfunctions of Teller terminals or equipment.
REQUIRED QUALIFICATIONS:
- Social and emotional skills to adapt to different cultures and work settings as directed to work from each branch location.
- Proficient in Microsoft Word and basic understanding of Microsoft Excel.
- Ability to pay close attention to detail.
- Ability to comprehend and analyze information in order to draw a conclusion.
- Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
- Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
- Must always be looking for ways to help others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Must demonstrate persuasion and negotiation skills.
- Must possess a general knowledge of bank products.
- Ability to multi-task in a fast-paced work environment.
- Ability to organize and prioritize daily tasks.
- Ability to present a business professional appearance.
- Must have reliable transportation to commute to and from any branch. (East Houma – Thibodaux).
- Must communicate effectively both verbally and in written communication.
EDUCATION AND EXPERIENCE REQUIRED:
- Minimum of 6 months in customer service.
- Previous cash handling experience.
- High School Diploma or GED equivalent.
EDUCATION AND EXPERIENCE PREFERRED:
- Previous Teller experience.
- Retail sales experience.
- Associates or higher in Business or related area of study.
PHYSICAL REQUIREMENTS:
- Ability to adapt to a flexible work schedule at both the Livonia and New Roads branch locations, which will generally consist of 40 hours of work per week. They will need to make themselves available Monday – Friday from 07:40 am – 05:00 pm and Saturday rotations from 7:40 AM - 12:15 PM.
- Must be able to stand or stand/walk for up to 4 hours at a time without the opportunity to sit down or get off his/her feet.
- Must be able to interact with the public utilizing various methods of communication.
MENTAL REQUIREMENTS:
- Must have the attention span to stay alert and attentive during a normal 8 hour workday.
- Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
Equal Opportunity Employer/Veterans/Disabled
