Telephone Service Representative

Job ID: 26357
Agency: Department of Public Safety - Driver Licensing
Location: Pierre
Salary: $19.02 per hour
Pay Grade: GE
Closing Date: 03/13/2024

This is a Full-Time position with the Department of Public Safety. For more information please visit https://dps.sd.gov/.

The South Dakota Driver’s License Program consists of one central office in Pierre and over 50 state and county issue sites located throughout the state. Our Telephone Service Representatives work in the central office and answer calls from South Dakota citizens, driver license examiners, lawyers, employers, insurance agents, and more.

Our Telephone Service Representatives are trained to answer questions about obtaining driver’s licenses, learner’s permits, and commercial driving licenses. They also answer people’s questions about required documents, reinstatement fees, and anything else related to driver licensing.

Our team members at the central office work together to complete all the administrative duties that are required to run South Dakota’s Driver Licensing Program. This includes sending letters to individuals who have had their license suspended or revoked due to a conviction, issuing driving records, tracking surrendered licenses, and more.

Each Telephone Service Representative is assigned daily administrative duties they need to complete in addition to answering incoming calls.

Because our Telephone Services Representatives deal directly with the public and are required to multitask, this position can create increased volumes of stress. A high level of stress management and coping skills are needed to succeed in this position.

The Ideal Candidate Will Have:
The ideal candidate for this position will have a general knowledge of computer operations such as using email, navigating through web browsers, and being able to learn new computer programs.

Our Telephone Service Representatives also need to have proficient typing skills to provide quality customer service in the central office’s fast-paced environment.

We are looking for candidates who exhibit superior communication skills and the ability to think quickly to provide timely and accurate information to our customers.

The ideal candidate will also be able to keep a positive attitude, have experience working with the public, and possess a strong ability to multitask.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=P2H
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"