Telephone Operator - Pbx

Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center. 

We are inviting you to apply for Telephone Operator / PBX at our resort in Round Rock, Texas. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests over the telephone during check-in and at check-out, while maximizing room revenue and occupancy. This position is also responsible for distributing guest requests to the proper departments (i.e. Housekeeping or Maintenance requests and will assist as a Front Desk Agent when needed.

We do require that you have a background, consisting of call center experience or experience in related field and/or experience in a hotel or resort.

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team. 

Company Mission 

We promise to deliver products and services beyond expectations. 

Recruiting Vision 

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits 

Our team enjoys a comprehensive and attractive benefits plan:  

• Above-industry average compensation 
• Promotion from within 
• Mental, Financial, Physical, Work/Life and Career wellness initiatives 
• Educational opportunities 
• Full and varied benefit package available for full-time associates 
• 401(k) with company match 
• Appreciation days, parties, and retention programs 
• Paid time off, dedicated wellness days and holiday pay 
• Discounts and resort perks 

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests.  Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner and TripAdvisor’s Travelers’ Choice Awards. 

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026). 

Kalahari Resorts & Conventions is an equal opportunity employer.