Telephone Agent

Join an award-winning team today!

We are an inbound 24x7 Call Center located on Regent St. We field calls for a variety of businesses, such as: property management, dental clinics, municipal utilities, small businesses, and more.

We are currently seeking applicants for multiple openings.

First Shift: 8 AM - 4 PM

Second Shift: 3 PM - 11 PM

Shifts will include weekends AND holidays.

Starting at $19.00 Hour

In this role you will:

• Begin in our "easy" call class, with the opportunity to move up to more difficult calls as you progress
• Handle incoming calls unique to each client
• Collect relevant caller data to assist with the call
• Answer questions or direct the call, all based on the script from the client
• Take messages
• Dispatch calls
• Perform clerical or administrative duties
• Perform other duties as assigned

To ensure that we continue to provide award-winning customer service, qualified applicants will possess:

• Keyboard: Typing minimum 30 words per minute
• Excellent phone skills / etiquette
• Proven attention to detail and listening skills
• Prior call center experience is beneficial
• Reference from prior supervisor

We are located on major bus lines, offer free parking, flexible scheduling, and easy walking to campus.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Job Types: Full-time, Part-time

Pay: $19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you able to work weekends and holidays?
• What are your typing skills/words per minute (WPM)?
• Are you able to work 1st or 2nd shift?

Education:

• High school or equivalent (Preferred)

Work Location: In person