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Form of workThe position is primarily remote: Must be able to report on site within 1 hour .
Shift: Evenings, every other weekend and alternating holidays
JOB SUMMARY : The Telehealth Nurse is an experienced Registered Nurse who provides a wide range of nursing telehealth services. This position follows the American Academy of Ambulatory Care Nurses (AAACN) Telehealth Nursing Practice Standards. It requires critical thinking and operational knowledge of the nursing process to provide appropriate nursing clinical advice. This department utilizes a multidisciplinary team approach to successfully collaborate with patients, providers, and other teams. The department is operational 24 hours per day, 365 days per year, and requires scheduling flexibility to support departmental staffing.
EDUCATION/EXPERIENCE: Graduate of an accredited school of nursing for Registered Nurses with a minimum of three years of varied clinical experience preferred in telephone nurse triage, ambulatory settings, and inpatient medical-surgical inpatient units.
LICENSURE, CERTIFICATION, and/or REGISTRATION: Current license to practice as a Registered Nurse (RN) in the State of North Carolina and BCLS certification required.
ESSENTIAL FUNCTIONS:
- Adheres to AHWFBH standards to promote a positive work environment through effective and professional communication skills, interpersonal relationships, and team building.
- Provides telehealth nursing services to diverse populations in the health system.
- Interactions and communication align with diversity and inclusion principles
- Engages patients with the goal of improving clinical outcomes and promoting patient/customer satisfaction.
- Advocates for patients and families.
- Communicates and collaborates with other individuals and providers within the health system.
- Demonstrates responsibility for professional and personal development.
SKILLS/QUALIFICATIONS:
- Previous experience with nurse telephone triage or within a nursing call center preferred
- Excellent customer service skills
- Experience in multidisciplinary team collaboration
- Ability to perform telephone nursing patient assessments in an efficient manner using standardized nurse triage and departmental guidelines
- Excellent verbal and written communication skills
- Excellent organizational skills and the ability to work within a dynamic environment
- Basic computer skills with the ability to navigate multiple systems
WORK ENVIRONMENT:
- On-site orientation required
- Primarily remote: In the event of technology failures while working remotely, must be able to report on site within one hour, and to report on site at the request of leadership. There is potential for the role to transition from remote to performing work duties from a designated work site.
- Requires the ability to successfully multi-task and to navigate competing priorities
