Telecommunications/Network Technician IV (Merit comparable)

Introduction
Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State. In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion. Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.
Summary Statement
The Delaware Department of Justice ("DOJ") is seeking an exceptional individual to join the Information Technology Unit ("IT") in the Kent and Sussex County offices as a Telecommunications/Network Technician IV.
IT is responsible for the acquisition and maintenance of contemporary and legacy electronic data processing equipment and the management of specific applications such as the Case Management System and works closely with the State's Department of Technology and Information ("DTI"), and other criminal justice partners. This integral position will support the Kent and Sussex County DOJ offices which encompasses all computer equipment (desktops, laptops, printers, copiers, scanners, networking equipment). This IT position will also provide back-up coverage for the New Castle County offices, remotely, on occasion.This IT position is the expert level of telecommunications technician responsible for providing technical, often certified, expertise in the support of mid-range or large-scale computer and network issues on the State's wide area network.
Essential Functions
Specific Duties - including, but not limited to:
Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains record of user problems and resolutions.
Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software; run system backups; resolves desktop computer problems.
Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or DTI.
Create IT Documentation and templates for the user community and IT Staff members;
Support Operations responsible for individual users as well as application monitoring and account management
Job Requirements
At least three years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data network problems.
At least three years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
Six months experience in computer data network design or redesign
Knowledge of information technology project management.
Additional Posting Information
Please be sure to upload a recent copy of your resume, as you complete the application process for this posting.
This position is exempt from the State of Delaware Merit System.
This position will support the Kent and Sussex County DOJ offices and will provide back-up coverage for the New Castle County offices, remotely, on occasion.
Conditions of Hire
Criminal background check: A satisfactory criminal background check is required as a condition of hire.
Direct deposit of paychecks is required as a condition of hire.
Applicants must be legally authorized to work in the United States.
Benefits
May be eligible Loan forgiveness (State and Federal)
State of Delaware healthcare plan
State of Delaware pension plan
Over 4 weeks of vacation per year
3 weeks of paid sick leave per year
12 weeks of paid parental leave
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.