Telecommunications Administrator

How You Will Make an Impact

• Telecommunications Administrator will perform moves, adds, and changes within telecommunications platforms.
• Monitor telecommunications Service Desk ticket queue for new or open service requests.
• Telecommunications Administrator will review call recordings for sensitive data and scrub as needed.
• Provide hands-on assistance and troubleshoots all phone equipment failures and service issues.
• Telecommunications Administrator will manage tickets with multiple vendors, including service carriers for TFN, DID’s and POTS lines.
• Serve as primary contact for affiliate partners.
• Telecommunications Administrator will place phone equipment orders, verify, organize, and sort deliveries of ordered equipment.
• Perform daily checkups/maintenance/support of all telephony applications and platforms.

What We Offer

• Amazing opportunities for career progression
• Dynamic, fun, entrepreneurial and diverse culture
• Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine
• Health and wellness are a top priority – committed to self-care
• 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)
• 2 Company-Wide Breaks, Summer & Winter
• Generous Paid Time Off and Paid Holidays
• Sick Time
• Personal Time
• Employer Paid Life Insurance
• Health Savings Account (company contributes $30 bi-weekly)
• Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness
• Employee Assistance Program
• Business casual atmosphere – jeans and sneakers are okay by us

What You Bring to the Table

• A high school/general education diploma required.
• Experience with Microsoft Office Suite is required.
• 1-3 years of previous experience working in Telecommunications or similar field.
• Must be willing to learn Linux.
• Experience with formal change management.
• Experience with diagnostic tools.
• Experience using software applications (like Visio) to build network and telecom diagrams a must.
• Previous experience supporting call center environments preferred.

EOE, DFWP

#LI-Hybrid