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IntroductionDo you have the career opportunities as a Telecom Operator you want with your current employer? We have an exciting opportunity for you to join Trident Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.
BenefitsTrident Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a Telecom Operator where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and QualificationsAs a Telecom Operator, you will organize and direct incoming calls through the PBX console in a most expedient and professional manner. The Operator provides exceptional communication skills and plays a vital role in daily communication.
What you will do in this role:
You will answer the switchboard in a calm and professional manner.
You will page all personnel as authorized in department procedures in a professional manner. You will page, verify, and record all emergency calls.
You will maintain department on-call schedules.
You will report all telephone repair problems to appropriate areas as directed.
You will monitor all alarm indicators located in the PBX operator room: medical gas alarm, oxygen line pressure, fire alarm panel. Report immediately to the Engineering department when monitors go into alarm.
You will monitor dedicated CODE phone line at switchboard and respond immediately if alarms activate as authorized.
You will accurately transfer calls to the correct extension or department.
You will review and record information in the Communication Journal, including codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
You will utilize the CPCS system to facilitate inquiry to provide accurate patient location.
What qualifications you will need:
You must have a high school diploma or equivalent
Operator and/or customer service experience is preferred
Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, Trident Medical Center and Summerville Medical Center and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center and Centre Pointe Emergency.
We provide care to nearly 375,000 South Carolina Low country residents each year. Every day Trident Health's more than 2,600 employees, more than 500 physicians and more than 130 volunteers are dedicated to fulfilling our mission.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telecom Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
