Telecom Expense Management Specialist

Position: Managed Services Specialist (MSS) - Telecom Expense Management Specialist

Organization: Telecom Management Solutions (TMS)

Classification: Exempt

Reports to: Manager of Telecom Management Services

Vatic Outsourcing’s Telecom Management Solutions organization is experiencing incredible growth. We are in search of a Managed Services Specialist (MSS) to provide client-facing support to an assigned base. The MSS provides Telecom invoice and inventory management, contract and vendor management, and reporting and business intelligence to our enterprise customers. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.

The ideal candidate will have a Bachelor’s degree and 2 years of experience as an Invoice Analyst, Telecom Expense Management Analyst, Financial Analyst or within a corporate Accounting function or service provider.

Essential Functions and Qualifications:

• Forensic analysis of telecom invoices inclusive of tracking, reviewing, auditing, optimizing, approving and processing for payment
• Ability to manage heavy volumes and often complex telecom invoices and carrier bills
• Account Management in serving as an extension of a client’s team
• Microsoft Office competency and fluency in Excel, application databases/software
• Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization
• Presenting to client their respective “Performance and Opportunities Dashboard” on a recurring monthly basis
• Understanding of invoice, allocation, organizational hierarchy in relation to accounting practices

Preferred Competencies:

• Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
• Navigating carrier portals (wireline/wireless)
• Accelerated Excel competency to include pivot tables
• C-Level presentation and interaction skills

Major Duties and Responsibilities:

• Ensure 100% capture and analysis of client invoices for on-time processing
• Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run
• Establish and maintain 100% telecom inventory integrity for each assigned client
• Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management
• Provide timely, detailed and accurate reporting to external and internal audiences

Skills and Abilities

• Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
• Ability to work as a facilitator on project plans and new client implementations
• Ability to leverage automation for efficiency and added customer benefit

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job.

Required Education and Experience:

• College Degree
• 1+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries OR 2+ years in Financial Analysis or Accounting/Payables role

Additional Eligibility Qualifications: Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired salary?
• Are you able to travel to the office, located in Atlanta, a few times a year?

Education:

• Associate (Preferred)

Experience:

• Tangoe: 2 years (Preferred)
• Telecom Expense Management: 2 years (Preferred)

Work Location: Remote