Address
Form of work
SalaryWe're making phone calls to urge state government to invest in quality healthcare and good jobs. We need to close the Medicaid funding gap that is leading to hospital closures and compromising consumer-directed home care in New York. The Governor and elected members of the legislature can fix this crisis, but they need to hear from citizens who understand the importance of investing in quality care for ALL. We are facilitating that dialogue, and you can help! Make a difference!
We're seeking civically engaged, trustworthy agents with good phone voices and access to dedicated computer/headset and internet connectivity sufficient to make quality phone calls from a web browser. This month we're offering daytime shifts, between 9am-5pmET, but we expect to have evening work available in the future. The pay is $21.40 per hour.
The primary responsibility of the Tele-Organizer position is to efficiently handle telephone calls with a level of professionalism and aptitude that exceeds client expectations.
This is a part-time, per diem position. On the job, SEIU-CC Tele-organizers can expect to place outbound phone calls or receive incoming phone calls. The work will primarily consist of speaking on the telephone with union members or members of the public. The work is performed using a provided script—in conjunction with background briefing material and accumulated knowledge and skill—to provide information, gather information, make an appeal for action, or process requests.
- A good voice for phone work
- Excellent English reading and speaking skills
- Comfort with typing and modern computer use, web site and smartphone app navigation
- Ability to assertively use the telephone as an organizing tool
- Active interest in civics and social movements, political action and grassroots organizing is essential, and previous work experience in these areas is desired
Job Requirements
- Be truthful, respectful, and perform work with integrity
- Complete required trainings on process of performing call handling tasks
- Complete required campaign content briefings and/or trainings for specific call handling projects
- Read and understand provided literature related to specific call handling campaigns
- Ask questions of supervisory staff if campaign objectives or instructions are unclear
- Stay on task, completing work in an efficient manner
- At all times, respect and maintain the confidentiality of telephone contacts, acting in accordance with SEIU-CC data security policy and applicable law
SEIU-CC is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability.
