Technologist, Technical Services

The Technologist, Technical Service is responsible for providing technical support to customers for a broad range of food and beverage applications. This role will support customers with new product development while showcasing innovative ingredient solutions across the extensive portfolios of solutions provided by Kerr, Ingredion, and PureCircle. Activities will include: conducting benchtop formula development, pilot scale-up trials, and supporting Operations with commercial production, travelling with Sales to customer meetings, and attending tradeshows. The Technologist will have the responsibility for growing, nurturing, and maintaining excellent working relationships with technical representatives at their assigned customer accounts. This role will assist the Go-To-Market team to promote value-added ingredient solutions to meet customer needs.
Key Deliverables

• Providing technical expertise and support to customers for a broad range of food & beverage applications.
• Demonstrating knowledge of the company's technologies, solutions, and their applications relevant to customers' projects and products
• Promoting value-added ingredients and recommending solutions by phone/e-mail, face-to-face and virtual meetings, presentations, and at trade shows.
• Forming strong customer relationships with key technical individuals and decision makers at customer accounts.
• Working collaboratively with our Go-To-Market team to provide technical support in recommending solutions to customers, crafting customer value, and building knowledge to execute goals.
• Leading technical activities with multiple customer projects to prioritize, develop, and implement the Go-To-Market strategy with sales account managers and working effectively and efficiently in cross-functional, interdepartmental teams.
• Leading and supporting internal, customer-facing initiatives in support of business strategies

• Prepare prototypes for presentations and tradeshows to showcase our new products.
• Work with Procurement and Quality teams to source ingredients that meet customer specifications, formulation needs, cost targets, and guidelines for incoming raw materials.
• Maintain and update customer project pipeline activities in our CRM system.
• Assist build-out of specifications and label declarations for new products.
• Maintain a clean and organized lab area in accordance with GMPs
• Serve as back up to the Technical Service Manager as assigned.

Knowledge, Skills, and Requirements:

• Bachelor's degree, or technical equivalent, related to the field of Food Science, Food Management and/or Food Processing/Manufacturing.
• Prior lab experience using standard benchtop lab equipment, analytical instrumentation, lab filtration systems, pilot scale equipment, and rovotop.
• Minimum 2 years of product development and/or technical experience in the food and beverage industry
• Minimum 2 years of project management experience
• Read, analyze, and interpret general business periodicals, professional journals, and technical procedures
• Effectively present information in a one-on-one and small group environment to other employees of the company across varied educational backgrounds and skillsets.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, and/or schedule form.
• Above average organizational skills.
• Excellent verbal and written communication skills.
• Good individual decision-making skills
• Ability to motivate self, team members, and colleagues with a sense of actionable progress and urgency.
• This job will require up to 20% travel for trade shows, internal meetings, and customer meetings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status.
Relocation Available:
Yes, Within Country