Technician Apprentice Program - Training Manager

Service Center
Keller
Job Summary
The TAP Training Manager is responsible for managing, training, and developing teammates in the Technician Apprentice Program to within a Non-Structural Technician skill range in auto collision repair, capable of working on their own upon program graduation.
Essential Job Duties
Administrative

• Obtain student training materials and facilitate student use of program laptop computer/tablet as needed
• Maintain own advanced training and certifications e.g. A/C Section 609, welding, structural measuring, I-CAR, etc.
• Participate in developing and updating program curriculum to include new technologies and repair techniques
• Conduct timely skills assessments for all trainees at specified intervals and enter into tracking system
• Graduate and/or promote students who have achieved all required skills or remove/drop students who fail to progress or lack the appropriate attitude and work ethic
• Participate in scheduled remote team meetings to discuss student progress and program needs
• Maintain training records for the purpose of reporting student progress to college affiliations and military requirements
• Monitor and report weekly production/flag hours of the trainee team and increase production goals as appropriate

Shop / Hands-On

• Deliver and manage all instructional and hands-on training in collision repair to participants in TAP
• Direct and supervise daily activities of 3+ students simultaneously, prioritize tasks, and assign all jobs and learning assignments throughout each workday
• Train students in high-quality repairs utilizing OEM and industry-approved guidelines and Caliber's SOQ
• Dispatch repair jobs to students according to skillset and supervise work quality and production for every repair to ensure low return rate
• Instruct students to read repair estimates/worksheets and prepare accurate and complete supplements
• Engage students daily as individuals and as a team; identify successes and achievements and recognize opportunities, address, and solve them to ensure all teammates feel equally valued and included
• Maintain the TAP Hub production area by directing students to clean/organize as needed and report safety hazards or required repairs to the facility manager immediately
• Maintain hub facility's student toolkits by supervising daily inventories at close of business and assist with processing warranty claims or tool replacements
• Demonstrate and maintain proper use of PPE and other safety equipment. Perform weekly inspections of personal and student PPE and repair or replace as needed.
• Follow established program curriculum/skills assessment benchmarks to promote consistency throughout the program
• Perform other related duties to ensure quality and timely completion of repair jobs and further student learning

Skills/Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Must be at least 18 years of age
• Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver)
• Comply with all safety requirements, respirator safety, and fitment/usage. Maintain compliance to pass required safety mask fit test
• Must have at least 5 years of prior experience as a collision repair technician
• Must have a documented history of performing high-quality repairs to above-industry standard using approved techniques and required corrosion protections
• Must have a proven track record of high-efficiency production with a consistently low return rate
• Must be able to perform repairs using Brazing/MIG welding, STRSW (spot) welding, stud welding, and panel bonding
• Ability to replace weld-on panels such as radiator supports, outer door panels, rear body panels, quarter panels, etc.
• Ability to use sheet metal and frame repair equipment and electronic multi-point measuring systems to restore vehicle structural dimensions, including how to read/explain damage and final measurement reports.
• Understands how to obtain and follow OEM or other industry-approved repair procedures
• Ability to work efficiently and meet deadlines for production repairs and program documentation and reporting
• Must be detail-oriented and possess above-average organizational skills with an ability to multi-task
• Ability to operate a computer for related activities e.g. researching repair procedures, documenting student progress, online learning, etc.
• Ability to effectively train students in a patient, caring, positive, and upbeat manner. Be approachable
• Ability to recognize student concerns or training difficulties and modify training techniques to accommodate them
• Strong interpersonal and communications skills and the ability to work effectively with a wide range of personalities and collaborate as needed
• Ability to meet outcomes with minimal or no direct daily supervision
• Must have a commitment to excellence and create a positive training experience for each individual