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SalaryThe Technician 2 - Site Services (Sys Tech III SS) is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA.
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. This includes working with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
- Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required.
- Become the subject matter expert for various software applications and end point configurations for the business.
- Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.
- Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.
- Serve as technical liaison between program staff and IT.
- Perform technology upgrades and refreshes.
- Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production.
- Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.
- Assist with Service Desk surge support as needed
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
