Technicial Support Manager/It Support Manager

Job Purpose

Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT and VoIP support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions. Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Key Responsibilities

• Lead the internal IT support & VoIP team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
• Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
• Ensure Licensing Management
• Support onboarding / off-boarding employees on corporate systems
• Create and update manuals and documentation

Specialized Knowledge & Required Skills

• Exceptional customer service skills with a problem-solving attitude
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Ability to work under pressure
• Experiance in technical support

Preferred Skills

• Excellent written and verbal communications skills
• Network Suppot
• Telecommunication
• Computer Networking
• Help Desk
• IOS/Microsoft Office
• Supervising experience
• Software toubleshooting
• Project Management
• Account Management
• Strategic thinking

Job Type: Full-time

Pay: $50,415.00 - $58,389.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Olathe, KS 66062: Relocate before starting work (Required)

Work Location: In person