Technical Writer

Ranked Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development.

What we are looking for:

Responsible for writing, creating, maintaining and updating technical documentation for Company. This includes, but is not limited to, user documentation, system manuals, white papers, design specifications or online help. Collaborates with team members to determine subject material and provide accurate information. Follows department standards and templates for documentation. Proficiently utilizes software and tools including Confluence, Jira, and Microsoft Office.

Technical Writing:

• Creates user documentation for KeyStone including how-to-guides, instruction manuals, charts, graphs, and forms using Confluence or other software programs. Arranges for the production and distribution of documented material. Maintains records via JIRA of documentation progress. Provides input for the documentation roadmap.
• Periodically reviews documentation and recommends changes. Updates and edits previously documented material as required. Ensures accuracy of changes by conducting research in KeyStone and by consulting existing documentation and subject matter experts when necessary.
• Writes according to set standards regarding clarity, conciseness, style, and terminology. Uses proper grammar, punctuation, and spelling. Consistently utilizes defined styles, format, templates and publication tools. Produces visuals or integrates existing visuals into documentation. Organizes information to facilitate the efficient compilation of the material.

Systems Knowledge:

• Develops and maintains knowledge of the KeyStone system. Remains current on product updates and new releases. Maintains system awareness by working directly in KeyStone to develop documentation. Tests new software to ensure it adheres to published capabilities and written documentation. Makes recommendations to improve the KeyStone system.
• Develops and maintains knowledge of Confluence. Utilizes Confluence tools and templates consistently and according to established guidelines. Contributes to major Confluence documentation initiatives. Provides input on Confluence architecture and design. Assists users with basic functionality and troubleshooting using established guidelines and best practices.

Collaboration:

• Collaborates with Education to publish eLearning materials.
• Confers with employees to determine subject material to be developed for publication.
• Provides a high level of customer service for documentation requests. Communicates clearly and positively with system users at all times. Ensures timely and accurate responses to questions about documentation.
• May work with other departments to ensure internal instructions are being properly documented.

Why You Are A Perfect Fit

Experience

Up to one year of similar or related experience.

Education

(1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

Pay Range:

Range depends on geographic metro / zone, budget, and experience.