Technical Writer

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘aina and introducing our islands to the world!

Position Summary

The Technical Writer is responsible for authoring, editing, revision control and publishing of Technical Publications and Aircraft Manuals for all Hawaiian Airlines’ fleets.

Key Responsibilities

• Accomplish the reconciliation of aircraft manuals: incorporate updates from Original Equipment Manufacturer (OEM) scheduled revisions of publications with internal Airline Revisions to stay current on latest aircraft configuration changes. Includes documents such as Illustrated Parts Catalog (IPC), Wiring Diagram Manuals (WDM), Aircraft Maintenance Manual (AMM), Fault Isolation Manual (FIM), System Schematic Manual (SSM), etc.
• Ensure accuracy and completeness of all authoring and editing work performed.
• Maintain strict revision control of documentation and publishing
• Coordinate with Engineering and SMEs to ensure that all Airline Revisions are accurate and follow the industry standards for aviation manuals. Ensuring the appropriate safety, cautions, tooling, and references are called out in proper documentation procedures and sections. Ensuring clarity, completeness, grammar and consistency between documents
• Continuous improvement of departmental standard operating procedures (SOP) and user guides (UG). Ensuring Airline Document, Reconciliation, and Airline Revision processes are robust and updated
• Facilitate documentation changes to comply with Airworthiness requirements, incorporating aircraft configuration procedures and parts information into AMMs, IPCs, WDMs, etc.
• Responsible for all aspects of the Library functionality within Boeing Toolbox.
• Ensures a schedule of regular revision publication and notification to help M&E organization stay current on latest aircraft publications changes
• Perform additional duties as required by the Manager – Maintenance & Engineering Policies and Procedures

Minimum Requirements

• Bachelor’s’ degree or a combination of education and relevant aviation experience
• 2-3 years of related work experience
• Good computer skills including Microsoft Office software (Word, Excel, PPT, etc.) and Adobe Acrobat
• Ability to set priorities and manage multiple projects to balance work within the group, ensuring important technical updates are provided to maintenance documentation in an expeditious manner
• Must possess organizational and prioritization skills, a demonstrated ability of acting as an effective change agent, as well as good oral and written communications and interpersonal skills
• Possesses a contagious, positive attitude – creatively finds a way to get things accomplished without compromising on safety and efficiency. Takes a proactive approach in finding a better way of doing things. Cultivates a continuous improving culture within his/her team
• Must be able to travel occasionally, work flexible hours and work beyond regular hours, including weekends and holidays and non-traditional hours if needed
• Able to possess an AOA badge
• This position is considered as an essential worker, required to work on-site to support Tech Ops and available for field assignments as required

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.  Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $78,000 - $111,000.

Preferred Qualifications

• Minimum 3 years of aviation experience with FAR 121 and/or Part 145, or military equivalent, in the field of aircraft Technical Publications, Maintenance, Engineering, or Quality Assurance
• Aircraft Maintenance Manual editing, authoring and publishing experience required.
• Experience with My Boeing Fleet – Toolbox
• Experience with XML editing

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaii and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii. The carrier was named Hawaii's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.