Technical Warranty Representative

About us

Massimo Motor Sports is a leading provider of powersports vehicles and accessories, known for its exceptional quality, innovation, and customer service.  Founded in 2009 and based in Garland, TX, Massimo offers some of the most sought after, value packed UTV's, ATV's, minibikes, go-karts and more.  Partnered with thousands of service centers, dealers and handpicked retailers, our customer's passion is our greatest motivation in bringing products with good quality, good prices and good service to the market.

The Position:

• We are looking for a responsible and mature individual who is knowledgeable about the mechanics of and has experience working on powersports.
• The Warranty Representative represents our company in each and every interaction and will communicate via phone, e-mail or text with customers, service centers and our internal team. This person needs to think on their feet, be adaptable and creatively solve problems when challenges arise.
• This representative is responsible for taking care of our customers in a timely manner and building relationships to ensure that we exceed their expectations and create long-lasting loyalties. This person needs to be detail-orientated, possess strong communication skills and can multi-task.

Job Responsibilities:

• Handle assigned warranty cases working to gather all necessary information including parts needed, proposed labor hours and purchase documentation
• Know and communicate company's policies and process/reject cases according to those policies
• Collaborate with internal departments such as Tech, Parts and Procurement to fulfill warranty orders related to assigned cases
• Keep assigned cases organized and progressing to ensure timely resolution
• Prepare case documentation for review & payment
• Answer customer questions about order statuses, products, service and warranties
• Record customer information within our customer service database
• Engage in a friendly and professional manner while actively listening to concerns
• Collaborate with management teams to stay updated on new products, services, and policies
• Other duties as requested

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Warranty/Claims: 1 year (Required)
• Powersports: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person