Technical Support Specialist

The team operates in a high-energy, fast-paced, collaborative environment and requires an individual to be self-motivated and passionate about problem solving.

The Technical Support Specialist is responsible for a variety of technical operational tasks and takes accountability for the process / function from beginning to end. A Support Specialist provides:

• Excellent customer support
• Supports customer initiatives and assist in quality assurance testing.
• Define, document, and execute site installations and updates.
• Monitor service activities and service escalations to ensure actionable solutions

What you will do:

• Interface with customers and operations to assure all software and hardware equipment is tested and deployed in good working order.
• Conduct root cause analysis to determine error, troubleshoot equipment and report findings to the manager.
• Test hardware and facilitate continuous improvement with team
• Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.
• Utilize helpdesk portal and escalate service issues to the proper channel.
• Maintain knowledge base of past issues and solutions and incorporate continuous improvements measures.
• Monitor progress to check if changes yield desirable results.
• Establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management.

What we are looking for:

• 1-3 years of hardware and software testing and customer support.
• Demonstrate knowledge of Microsoft Windows operating systems.
• Strong written and verbal communication skills.
• Ability to work independently or in groups and take the lead when required.
• Must possess and maintain a valid Driver’s License.
• Must be able to pass background check to obtain and maintain a Gaming/Racing License.
• Experience with networking and cabling.