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Form of workSegra is searching for a dynamic and experienced Technical Support Manager to work within our Charlotte, NC office at least three days a week. Other locations may be considered based on the hiring manager's discretion.
After reviewing the following details, if you are interested in being considered, please visit www.segra.com/CAREERS/ to submit your application.
Role Overview:
The Technical Support Manager (TSM) works as a liaison between the Segra Enterprise Repair team and our top customers to drive communication, responsiveness and support, primarily during, but also post, network events. The position also communicates internally to key executives during customer affecting events. The position requires poise under pressure, the ability to communicate technical concepts clearly as well as experience to recognize the normal pace of repair and exceptions to that pace requiring management escalation.
Required Qualifications:
- Minimum of 5 years of experience in a technical role, preferably within Telecommunications.
- Minimum of 2 years of experience in a customer service or customer facing role providing Technical Support or technical guidance.
- Prior professional experience in a hands-on role working with Telecommunications technologies.
- Education: College degree in Engineering or a related field preferred
- Excellent written and verbal communication skills.
- Strong work ethic, initiative and multi-tasking, and project oversight abilities.
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
