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Form of work- Our world is transforming, and PTC is leading the way.
- Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
- Our people make all the difference in our success.
- Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
- Our 10-week Americas Summer Internship Program offers students an immersive learning experience with hands on work in areas across the organization.
- Interning with PTC provides students with the opportunity to work on high-visibility and high impact projects.
- This program begins June 5, 2023 and concludes August 11, 2023.
- Technical Support Engineer
- In this exciting role, you will be part of the Support Services global organization with an emphasis on collaboration and customer focus.
- You will be responsible for interacting with some of PTC's largest most strategic customers that require the highest level of service PTC offers.
- As an intern you will work with Technical Support Engineers , and will assist customers worldwide in analyzing, tracking, and solving issues related to PTC's Windchill, Creo, and IOT product suites.
- In this role you will develop communication, presentation, customer service and PTC product skills as a result of working with customers worldwide.
- This position offers a candidate the opportunity to learn and use the world's leading PLM system, Windchill, and solid modeling package, Creo (formerly Pro/ENGINEER), along with getting introduced to our ThingWorx technology platforms to help companies achieve smart, connected systems.
- Engineers are offered a diverse work environment and strong career path through a variety of support positions.
- The Technical Support Intern will be involved with assisting the teams to improve processes for problem solving and driving customer success.
- The main tasks in scope of this project will be
- Contribute to PTC Customer Self Help Success by reviewing Knowledge Base articles frequently reused internally and determine how we can make them more visible to our customer base.
- Understand how our various solutions (ISG and IOT products) work with one another
- Work on a project using the various products to learn more how our customers use these products
- Attend team meetings and participate in team activities to understand PTC Technical Support Services.
- Ability to analyze details and synthesize the "big picture" from incomplete or ambiguous data
- Ability to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible
- Excellent diagnostic and problem-solving skills
- Ability to produce audience appropriate technical communications
- Comfortable in creating and delivering presentations in front of a small audience
- General IT skills (Windows, UNIX, Network, Hardware Knowhow, Utilities, Scripting, etc.)
- Experience with a CAD (Creo, Pro/ENGINEER, Solidworks, AutoCAD, etc.)
- or with PDM/PLM (PTC Windchill, TeamCenter, MatrixOne, etc.)
- Experience with some aspects of enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware, and SQL tuning) a plus
- About PTC (NASDAQ: PTC)
- PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.
- With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today's new technology to drive digital transformation.
- Check out our global headquarters in the Boston's Seaport district.
- When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle.
- Our team is passionate and committed.
- We are driven by innovation and value our work-life balance.
- Check out what it's like to work at PTC at #lifeatPTC.
- We believe that diversity of experience and background leads to better ideas and a stronger company.
- We encourage everyone to bring their unique perspectives to our team."
- We stand at the frontier of a new age of innovation, where the industrial revolution is colliding head on with the digital revolution."
- Jim Heppelmann, CEO, PTC
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- At PTC, we believe in the power of diverse ideas and perspectives.
- As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work.
- Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
- Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world.
- It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
- If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
- Are you ready to explore your next career move with us?
