Technical Support Analyst

Note:

• Local candidates only.

About:

• Need a skilled Desktop/Technical Support Technician to support Jones & Cabacoy Veterans Care Center, which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).The candidate will assist IT Management with integration, management, and support of the Information Technology program for the Jones & Cabacoy Veterans Care Center (JCVCC) and potentially travel for up to 8 weeks to the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites.
• The Candidate will independently provide IT administration and Technical Support for agency specific software and hardware systems.
• This position requires the following skills:

-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)

REQUIRED SKILLS
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
Basic experience with IT inventory control, ticketing system and reporting.
Basic experience with analog and digital phone configuration and troubleshooting.
Good understanding of Network and IT security.
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
Possesses excellent customer service skills and is teamwork oriented.
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
Possesses good organization and time management skills.
Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Job Type: Part-time

Pay: From $45.00 per hour

Experience level:

• 3 years
• 4 years

Ability to Relocate:

• Warrenton, VA 20187: Relocate before starting work (Required)

Work Location: Hybrid remote in Warrenton, VA 20187