Technical Support Agent - Logan

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.
Entrata Software, a leading property management software company located in Lehi, Utah, is seeking a motivated and customer-focused individual to join our team as aTechnical Support Representative in our Logan, Utah office. In this role, you will be responsible for providing top-notch customer service and technical assistance to our clients, resolving software-related issues promptly, and ensuring a seamless user experience. If you have excellent communication skills, a passion for problem-solving, and a desire to work in a dynamic and innovative environment, we invite you to apply and become a valuable member of our support team.
Responsibilities

• Respond to incoming customer inquiries and support requests via phone, email, and chat promptly and professionally.
• Troubleshoot and resolve software-related issues, escalating complex cases to our Senior Technical Support Team when necessary.
• Assist customers in navigating Entrata's software applications and provide guidance on its features and functionalities.
• Document and track customer interactions, ensuring accurate and thorough case details for efficient issue resolution.
• Collaborate with cross-functional teams, including product development and quality assurance, to identify and address recurring customer concerns.
• Keep up-to-date with the latest software updates, releases, and industry best practices to provide accurate and relevant support.
• Proactively identify opportunities to improve customer satisfaction and contribute to the development of support resources such as knowledge base articles and tutorials.
• Provide exceptional customer service by maintaining a positive and helpful attitude throughout all interactions.
• Participate in ongoing training and professional development to enhance technical skills and product knowledge.
• Assist with special projects and other duties as assigned.

Minimum Qualifications

• Ability to work independently and collaboratively in a team environment.
• High school diploma or equivalent.
• Basic understanding of software applications and troubleshooting principles.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.

Preferred Qualifications

• Associate's or Bachelor's degree in a relevant field.
• 1+ year of experience in a customer service or support-related role.
• Experience in providing Technical Support for software applications.
• Familiarity with property management industry practices.
• Proficiency in using CRM systems or support ticketing platforms.
• Ability to handle multiple tasks and prioritize responsibilities effectively.

Benefits

• Medical, Dental, and Vision Benefits
• 401K with Matching
• Life Insurance
• Flexible Spending Account
• Short-term and Long-term Disability

$15 - $18 an hour
#LI-Remote
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
But members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value: "Teamwork and Collaboration." Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It's a great place to work! Will you join us?