Address
Form of workLocation: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57321
Department
Florida Center for Interactive Media
ResponsibilitiesServes as a principle point of contact to answer the Technical Support lines and email inquiries. Initiates resolution of problems from external users related to issues with online courses, websites, and databases. Assist both English and Spanish users through verbal communication and written correspondence.
Escalates issues to the correct FCIM staff, as needed. Finds patterns in the types of issues reported by users. Completes special projects as assigned.
Responsible for providing Technical Support for internal desktop systems, software, hardware, and network infrastructure.
Test developed code and identified functionality issues and corrections that are required (i.e. broken links, accessibility issues) in online courses, websites, and databases developed by FCIM.
QualificationsHigh school diploma or equivalent and two year of experience.
(Note: a combination of post high school education and experience equal to two years.
Applicant must be fluent in both English and Spanish, verbal and written communication.
Preferred QualificationsExcellent customer service skills.
Experience utilizing technical skills and conveying technical information to technical and nontechnical users.
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.
ConsiderationsThis is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check.
Equal Employment OpportunityAn Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
