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Form of workJob Description
MODA Light is an innovative architectural lighting company and is currently seeking a Technical Services Specialist to join its team. The primary responsibility of this position is to provide the highest quality of customer service and technical supportto our business units, sales teams, agent partners, customers and is responsible for responding to customer (internal and external) requests regarding technical questions.
The Technical Services Specialist (TSS) will report to the Technical Services Manager (TSM) and will act in a cross-functional capacity to support the following activities:
Technical Training and Support
-The TSS will assist external partners (specifiers, installation contractors and end-users) in the design, installation, operation, and troubleshooting of MODA Light fixtures, controls, and accessories. This assistance may include field work at local project sites as required.
Product Testing and Analysis
-The TSS will support the testing of MODA Light products in the lab and factory. This work will include quality control analysis, RMA inspection reports, prototype evaluation and pre-addressing of products.
Sample and Mockup Assembly
-The TSS will work with marketing, sales, and operations to assemble product samples for use in training and trade shows.
Product Configuration
-The TSS will work with the logistics department to coordinate fixture and control package configuration requirements prior to shipment.
Manufacturing Support
-The TSS will provide technical support service to the manufacturing and assembly team.
Document Management
-The TSS will assist in the creation, evaluation, and management of external and internal documentation.
Additional Duties as Needed
The Technical Services Specialist is expected to become a subject matter expert in the following areas:
DMX/RDM control networks
0-10V control systems
Phase-control dimming systems
DALI control protocol and networks
TCP/IP network configuration
Head-end control system configuration and programming
Benefits:
Medical, Dental, Vision & 401(k) plan, Paid Time Off
Voluntary STD, LTD, Life & ADD, Critical Illness and Rewards Discount Program
Must be available to work Monday-Friday, 7:30am - 4pm.
Please submit all resumes to careers@modalight.com
To learn more about MODA Light, please visit our website: https://www.modalight.com/#/
The Technical Services Specialist (TSS) will report to the Technical Services Manager (TSM) and will act in a cross-functional capacity to support the following activities:
Technical Training and Support
-The TSS will assist external partners (specifiers, installation contractors and end-users) in the design, installation, operation, and troubleshooting of MODA Light fixtures, controls, and accessories. This assistance may include field work at local project sites as required.
Product Testing and Analysis
-The TSS will support the testing of MODA Light products in the lab and factory. This work will include quality control analysis, RMA inspection reports, prototype evaluation and pre-addressing of products.
Sample and Mockup Assembly
-The TSS will work with marketing, sales, and operations to assemble product samples for use in training and trade shows.
Product Configuration
-The TSS will work with the logistics department to coordinate fixture and control package configuration requirements prior to shipment.
Manufacturing Support
-The TSS will provide technical support service to the manufacturing and assembly team.
Document Management
-The TSS will assist in the creation, evaluation, and management of external and internal documentation.
Additional Duties as Needed
The Technical Services Specialist is expected to become a subject matter expert in the following areas:
DMX/RDM control networks
0-10V control systems
Phase-control dimming systems
DALI control protocol and networks
TCP/IP network configuration
Head-end control system configuration and programming
Benefits:
Medical, Dental, Vision & 401(k) plan, Paid Time Off
Voluntary STD, LTD, Life & ADD, Critical Illness and Rewards Discount Program
Must be available to work Monday-Friday, 7:30am - 4pm.
Please submit all resumes to careers@modalight.com
To learn more about MODA Light, please visit our website: https://www.modalight.com/#/
