Technical Operations Manager

Leidos Defense Digital Modernization Sector is seeking a Technical Operations Manager to support our N2NOMS program. Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise Information Technology (IT) services. You will be working in support of a program that provides sustainment, maintenance, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks. All work is performed on site in our Colorado Springs, CO office.
This position will report directly to the Director of Operations.
What will you do in this role?
• Lead and manage an all-star team of Network Controllers, System Administrators, Network Engineers, Applications Systems Administrators, Storage Administrators, and Storage Database Managers (Approximately 22 personnel).
• Serve as a senior technical advisor to program leadership and customer.
• Oversee and direct all facets of event management.
• Oversee/troubleshoot multiple NORAD/USNORTHCOM networks and systems.
• Oversee day-to-day maintenance and sustainment of networks.
• Oversee all facets within data center management.
• Provide updates/briefs on technical performance directly to program leadership and customer.
• Direct systems reliability tests and provide after action reports and lead remediation actions.
• Support cyber security efforts to secure networks.
• Direct network support to Service Desk Technicians and geographically separated units.
• Provide management of 3 work centers (Net Ops, Sys Admin, and Apps).
• Drive project integration from testing to introduction and implementation to the production networks.
• Develop and manage changes and priorities to develop and deliver monthly reports on contract deliverables.
• Coordinate with other managers across contract to integrate new technologies or improve network performance.
• Coordinate with Government customers on continuity management testing.
• Coordinate and negotiate with Government customers on the upgrade, refresh, or integration of new technologies.
These are the Required Qualifications for this role:
• Bachelor's degree with 8 years', Associates Degree and 10 years', Master's degree with 6 years' experience, or a High School diploma and 12 years of directly applicable experience may be accepted in lieu of a degree.
• Must hold a current Secret security clearance with ability to obtain Top Secret/SCI clearance.
• Must have minimum IAT II Baseline Certification.
• Experience with any combination of the following: cloud services, alarm surveillance, fault management, LAN maintenance, and performance management.
• Experience CISCO, Juniper, and/or Optical Switching.
• Experience with Network Security (STIGS, Access Control Lists, Traffic, etc.)
• In-depth understanding of network topologies, both transport and IP.
• In-depth understanding of virtual applications and Virtual Desktop Infrastructure (VDI) design and implementation.
These are the Preferred Qualifications for this role:
• Bachelor's or Master's degree in associated field.
• CCNP or Juniper Enterprise Certifications.
• Project Integration and Services experience.
• Service Validation and Testing (SVAT) experience.
• Oversight of Command Cyber Readiness Inspection (CCRI) activities and process.
• Additional ITIL Certifications.
• Excellent project, technical, interpersonal, presentation and problem management skills.
• Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts.
• Familiarization of NORAD/USNORTHCOM missions and DOD regulations and directives.
N2NOMS
Pay Range:
Pay Range $87,100.00 - $157,450.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.