Address
Form of workJob Description
Lighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients across the country. Our management and recruiting teams are led by experienced industry professionals. We invest in excellent working partnerships, powered by people.
We are currently seeking a Technical Support Analyst in Westchester, OH
Position Summary and Special Duties:
The Technical Support Analyst will be responsible for deploying, implementing, troubleshooting, and maintaining desktop and laptop systems. If you are an initiative-taking, career-minded experienced and proven IT professional seeking an exciting growth opportunity, please submit your name for further consideration.
As a (an) Technical Support Analyst your day-to-day duties will consist of and may not be limited to:
Core Responsibilities:
• Support all PC workstations throughout the organization and provide technical support to the user community.
• Lead PC replacement plan project for local division(s)
• Support local telephone and voicemail system.
• Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.
• Participate in key projects related to security, OS upgrades, active directory, and other network/data center improvements in compliance with IT security standards and policies.
• Able to assess current needs and requirements and develop roadmap for solution(s).
• Support the end user with Office 365 & MFA application(s).
• Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.
• Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT-based business needs.
• Support all PC workstations throughout the organization and provide technical support to the user community.
• Support local telephone and voicemail system.
• Actively participate in all site teams and activities including Zone Leadership, corporate audits, self-audits, and BES/continuous improvement events.
• Responsible for providing user training for inexperienced users, maintaining network security, and performing updates.
• Manage network of approximately 120 computers and 35-40 networked and stand-alone printers.
Qualifications:
• 3-5 years of experience in Level 1 & 2 technical support role.
• Experience in Office 365 & MFA application and operation.
• Ability to communicate ideas in both technical and user-friendly language.
• Initiative-taking and directed, keen mindfulness and customer service orientation. Project management, research, analytical and creative problem-solving abilities.
• Effective written, oral, and interpersonal communication skills are critical.
• Strong Collaborator and ability to work in a fast – paced deadline driven environment.
• Previous responsibility for providing customer support.
• Ability to meet deadlines.
• Experience with relational databases, project management, and JBA or other AS 400 based system.
Education Requirements:
• Bachelors’ degree or the equivalent in work experience required.
• CompTIA A+ Service or Network certifications or the equivalent in work experience required.
DETAILS:
Duration: Direct Hire
Location: Westchester, OH.
Salary: Depending on Experience
Qualified candidates are encouraged to apply immediately!
Please include a clean copy of your resume and salary expectations and any references.
