Technical Field Service Representative

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we’ll support yours of expanding your personal network and developing skills, whether you are new to the field, or an industry thought leader. At Northrop Grumman, you’ll have the resources, support, and team to do some of the best work of your career.

Northrop Grumman Mission Systems and the Life Cycle Sustainment Organization (LCSO) is seeking a Technical Field Service Representative to join the Voice Switch Program’s Technical Team at our Troy Hill Operations site located in Elkridge, MD.

Duties and Responsibilities:

• Conducts technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications

• Install, calibrate, and maintain electronic communication equipment at various customer sites

• Troubleshoots and resolves technical problems remotely and in a field environment and makes recommendations for corrective action

• Communicates with internal and external customers, Program Managers, and executives

• Construct, test, operate, analyze, and modify complex systems

• Aids in the creation and modification of technical publications and procedures

• Plan, layout, develop and construct experimental and prototype devices and test equipment working with very general incomplete information

• Perform tests and measurements on complex devices, assemblies, and systems

• Perform initial procedural tests on new and/or changed equipment, make modifications as required, record and analyze data, and supply reports and test specifications

• Troubleshoot complete, complex systems and/or complete test set-ups to locate and repair defective areas

• Accurately identify operational problems, difficulties and deficiencies and suggest operational changes to improve timeliness, efficiency, and performance

• Demonstrate proper techniques for testing, modifying, and maintaining assigned equipment

• Develop methods and techniques for effectively monitoring various tests on a systems level

• Provide information, guidance, training and direction to lower classified personnel, and internal/ external customers.

• Provide customer and management with status reports showing percent complete and estimated completion dates

• Work from various forms of documentation such as engineering drawings, sketches, and engineering change notes, and frequently from verbal information

• Work with engineers on design problems in developing units and in making design changes which will improve performance of unit

• Perform complete mechanical assembly of various basic units and assemblies to established procedures

• Perform necessary fitting, aligning, and adjusting to drawing specifications

Basic Qualifications:

• High School Diploma or GED with a minimum of 4 years of electronic/technical experience; or Associate’s Degree in a STEM field plus 2 years of electronic/technical experience OR military experience plus 4 years of electronic/technical experience

• Possess a valid Driver’s License

• Must be a U.S. Citizen with the ability to obtain and maintain a U.S. Secret Level Security Clearance

• Strong written and verbal communication skills

• Capable of communicating with external customers and maintaining a positive attitude

• Demonstrated ability to wire, assemble and test LRUs and SRUs

• Ability to read engineering drawings and schematics

• Ability to troubleshoot down to the component level

• Ability to work independently and/or as part of team to perform duties in the field

• Ability to carry out tasks with limited resources, documentation, or engineering support

• Ability to travel up to 50% of the time and work a flexible schedule that may include overnights and/or weekend support.

• Working knowledge of computers and proficiency with Microsoft Office applications

Physical Demands:

• Ability to work in a variety of environmental conditions including high and/or confined spaces, damp dusty locations, freezing or hot conditions.

• Ability to physically perform essential functions including lifting, stooping, kneeling, crouching, reaching, balancing, walking, and standing

• Ability to lift, carry, move, and use equipment up to 50lbs

• Ability to use a variety of hand tools including crimpers and strippers

Preferred Qualifications:

• Bachelor’s Degree in a STEM field

• Military leadership experience

• Experience with SAP and GOLD

• Active U.S. Secret level security clearance

• Experience working with the FAA, DoD or other government agency

What We Can Offer You:

Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.

Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more!

As a full-time employee of Northrop Grumman Mission Systems, you are eligible for our robust benefits package including:

• Medical, Dental & Vision coverage

• 401k

• Educational Assistance

• Life Insurance

• Employee Assistance Programs & Work/Life Solutions

• Paid Time Off

• Health & Wellness Resources

• Employee Discounts

Link to Benefits: https://totalrewards.northropgrumman.com/

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MANUMS

Northrop Grumman has approximately 90,000 employees in all 50 states and in more than 27 countries. We strive to attract and retain the best employees by providing an inclusive work environment wherein employees are receptive to diverse ideas, perspectives, and talents to help solve our toughest customer challenges: to develop and maintain some of the most technically sophisticated products, programs, and services in the world.

Our Values. The women and men of Northrop Grumman Corporation are guided by Our Values. They describe our company as we want it to be. We want our decisions and actions to demonstrate these Values. We believe that putting Our Values into practice creates long-term benefits for shareholders, customers, employees, suppliers, and the communities we serve.

Our Responsibility. At Northrop Grumman, we are committed to maintaining the highest of ethical standards, embracing diversity and inclusion, protecting the environment, and striving to be an ideal corporate citizen in the community and in the world.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.