Technical Analyst - 100% Remote Within Tx

Under the general supervision of the Operations Manager in the Public Health Applications Division of HHS IT, serves as a Systems Analyst, performing complex analysis and development supporting complex applications. Work involves assisting with the planning and analysis of user requirements, procedures, and troubleshooting application issues. Assists fellow team members, customers, and vendors with questions revolving around application support. Works with the CDC to implement application updates and identifying issues with the application. Works with customers to resolve issues that arise from application updates, previously unknown and existing defects. Assists with coordination of infrastructure work with the DIR service vendor. Coordinates workstream efforts with all stakeholders. Coordinates other work streams with business customers and other IT areas (CTO, Infrastructure, Information Security etc.) Monitors technical tasks to meet user requirements and developing technology solutions to deliver the best product for customers. Works with the Technical team lead to test, deploy, troubleshoot, and monitor all applications within the ecosystem. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Work outside of regular hours may be required. Travel to other work locations may be required. Serve on interview boards to make selection recommendations of technical personnel.

Essential Job Functions:
1: Provides support of the application stack; deploy and maintain the migration to new technology platforms. Collaborate with IT, CDC and Business SMEs to document the Ecosystem. Provide user support for applications and components - including troubleshooting and issue management (logging, sequence/escalation, and resolution). Assist team members in the planning and analysis of user requirements, procedures, and issues encountered. Assist all stakeholders with architecting, designing, and implementing new software applications and in the improvement of existing applications. Investigate problems to identify the root cause in a timely manner. Assess the system to identify opportunities for technical improvement. Ensure data has undergone cleansing to ensure it is both correct and useful. Ensure that the development of system interfaces and workflows are in alignment with program work processes and business requirements. (45%)
2: Perform troubleshooting and resolution of operational and tracking of incidents. Prepares application specifications. Reviews and evaluate programming efforts by developers, vendors, and CDC in relation to program specifications and system requirements. Serves as a SME for questions and problems from customers and vendors. Assists in developing strategic plans for the continuous improvement of the application stack. Prepare management level reports, such as priority lists, quarterly reports, and operating plan. Advise team leadership of the status and progress of projects and other tasks being conducted. (30%)
3: Oversees the maintenance of existing applications; monitors the resolution of problems related to software development and/or maintenance of the ecosystem; insures the preparation of system level documentation for use by staff and system users. Coordinates projects and maintenance activities with other IT Units as needed. Interfaces effectively with IT and customers to provide automated solutions to problems. Consults with IT and customers on software/hardware purchases. Reviews software/hardware justifications and requisitions and makes recommendations. Facilitates project meetings. Prepares and makes presentations as needed. (20%)
4: Other duties as assigned. (Note: this includes but is not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.) (5%)

Knowledge Skills Abilities:
Knowledge of the limitations and capabilities of software applications and the techniques used in the design of automated systems.
Knowledge of Agile methodology and approaches
Knowledge of Project Management and Software Development Life Cycle methodologies and best practices.
Knowledge of HL7 and FHIR
Knowledge of Amazon Web Services
Skill in data analysis, interpretation, and communication of findings.
Skill in T-SQL, MS Office Suite and Visio
Skill in effective team facilitation
Skill in effective listening
Skill in effective verbal and written communication
Skill in effective presentations
Ability to coordinate and solve complex problems; work in a team environment; and handle multiple task assignments
Ability to write technical documents and design technical architecture.
Ability to use problem-solving and analytical skills to identify opportunities to automate current manual processes
Ability to express ideas clearly and concisely, both written and verbally, and to address audiences effectively.
Ability to analyze systems and procedures and to explain abstract concepts in concrete terms.

Initial Selection Criteria:
Applicants must have 3 years of experience as a Systems Analyst or Developer.
Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment preferred. Related work experience may substitute for the education on a year for year basis with a maximum substitution of four (4) years.

Additional Information:
This position can telework full time from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 60 days of hire.

MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.