Tech Suppt Specialist I

Overview
Konica Minolta currently has an exciting opportunity for a Technical Support Specialist I!
The right candidate will be working on site at our call center located at 101 Williams Drive, Ramsey, NJ.
Responsibilities

• Proficiently provide hardware and software technical support for Konica Minolta Work Group products in various network environments
• In-depth understanding of the complete line of Konica Minolta Work Group products and the various host environments and operating systems which include Windows, Mac, Netware and UNIX
• Must be proficient on color issues as well as on Fiery and Empron controllers
• Must have a good understanding of the main applications utilized with our Work Group products such as the Adobe product suite and have an understanding of protocols and topologies such as TCP/IP, Ethertalk, Netware, Wireless and USB
• Proficient in understanding of the page description languages such as Postscript, PCL, PJL and PDF
• Proficiently create and write solutions to be added to our Knowledge Base

Qualifications

• Call center experience a must
• A+ and N+ Certification a plus
• MCSA and CDIA certifications a plus
• Outward Expert certified
• Background in electrical and electronics is required
• Must be able to work as part of a team and to work under pressure
• Must be a "self-starter" and constantly looking for new challenges
• Good verbal and written communication skills
• Must be able to work a flexible work shift schedule
• Must have great typing skills
• Must be able to travel on occasion for training or support purposes
• Must be able to use a multi-meter and test continuity

About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.