Address
Form of workWho we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What we need
We are currently seeking a Technical Support Specialist I to be a part of our fast paced Client Care Tech Support team. This individual will be responsible for analyzing, supporting and resolving customer technical issues. The successful candidate will meet Service Level Standards on outstanding issues, provide guidance, assistance, coordination, and follow-up on user questions and coordinate escalations in a timely manner.
Whats in it for you
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits youd expect from an award-winning employer plus:
- A hybrid schedule allowing you the flexibility to balance your work/life needs
- A customized training plan to successfully onboard you through your first year
- A robust employee training and development program aligned with career pathing objectives
- Generous PTO offering as well as competitive pay and benefits
- On-site fitness center / off-site fitness/wellness reimbursement
- Tuition Reimbursement
- One-on-one career coaching
- Financial planning assistance with certified professionals
- Fun employee events such as company outings, trivia, sports leagues wellness events
- Peer recognition programs
What youll do
- Troubleshoot workstations, printers/scanners, and software on both physical and virtual (VMware Horizon View) desktops.
- Troubleshoot network connectivity between client site and the data centers as well as to the internet
- Investigate and resolve issues with Windows Active Directory Servers
- Perform preventative maintenance; manage security for servers, workstations, printers and applications
- Deploy new patches to assigned customers
- Assist with special projects as needed
Who will be a great fit
If you are someone that enjoys working on a team and managing multiple projects simultaneously and thrives in a fast paced environment, this position is for you. Having the ability to move quickly while also able to follow a set of guidelines and process is important. Ideally this person will value high quality work and be able to bring a high level of technical expertise.
What youll bring
- Bachelors degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
- Minimum 1 years experience in an industry-standard help desk role
- 1+ years experience supporting customers in a multiple Microsoft operating system environment
- MCSA certification preferred
- Ability to communicate effectively with all levels of staff and management both verbally and in writing
- Excellent customer service skills
- Ability to operate, install, configure and maintain
- VMware Horizon view
- Microsoft Windows Operating Systems including 7, 8, 10 and Server 2012 and 2016
- Standard Windows applications, Java and Office
- Custom Windows applications
- TCP\IP knowledge
- Active Directory
- Some weekend work required
- Some weeks will require over 40 hours
Salary Range for this position is $53,000 to $68,850
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If youre a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and well be happy to get back to you!
