Tech Support Analyst

Tier II Tech Support Analysts

• Mon-Fri 7:30-4:30
• High level Microsoft Operating System and O365 skills
• AD/EMR skills
• White glove customer service skills
• Minimum of 7 years' experience
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.
- Analyzes and investigates.
- Provides explanations and interpretations within area of expertise.
- Uses pertinent data and facts to identify and solve a range of problems within area of
expertise.
- Investigates non-standard requests and problems, with some assistance from others.
- Works exclusively within a specific knowledge area
- Prioritizes and organizes own work to meet deadlines
- Provides explanations and information to others on topics within area of expertise
Qualifications and Education:
1. Bachelor's degree from an accredited Computer Science or Information Technology,
Information Systems related program is preferred.
2. A minimum of 7 years Information Technology experience or Healthcare Information Technology experience with systems and applications in use at the practice e.g. intel based systems, Microsoft applications, View, NextGen, PACS, CPACS, RIS, PowerScribe, Dragon,
Phreesia, Zeiss, etc. is required.
3. Ability to work with, define and analyze end-user workflow is required.
6. Ability to manage time effectively, set priorities and schedule activities is required.
7. Excellent customer service skills are required.
8. Must be self-directed, self-motivated and a self-starter able to work with minimal
supervision.

(EO)