Tech Consultant – Operational Excellence

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This opportunity is part of the Global Infrastructure & Operations function within Global Technology! Collaborating with the Director, Operations Excellence and working closely with the Global Technology team, the Technical Consultant will anticipate and handle the strategic and tactical needs for Global Infrastructure Operations while being responsible for the translation of business needs into effective IT roadmap processes and technical solutions. This is an exciting opportunity for an expert technology consultant to help shape the transformation of infrastructure and operations products and services to the entire McDonald’s environment!

Responsibilities & Accountabilities:

• Develop business demand management and engagement for Global Technology and run Operational Excellence roadmaps and releases to adopt and accelerate usage across the business
• Work with the business to upskill people across the organization, enabling collaborators on key business differentiators across strategy execution and value cases for Infrastructure & Operations
• Help to translate technical requirements into action items to improve higher level roadmap procedures
• Ability to communicate, strengthen and deliver GTIO roadmap processes including data gathering, tooling, and reporting for senior leadership.
• Build value through ideation of solutions and end to end implementation of process improvement/problem solving enhancements
• Build value realization in data driven decisions for KPIs, scorecards, and performance metrics. You will help the business best understand how Infrastructure & Operations is providing value to the overall McDonald’s ecosystem
• Accountable for handling projects with moderate risk. Handles budget and advises activities of the projects teams

• Strong analytical skills to critically evaluate information captured from various sources
• Ability to run collaborator expectations and resolve conflict
• Ability to validate data obtained via other techniques and expose new areas for elicitation
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world
• Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals
• Highly organized and diligent, with the ability to keep many engagements active at once
• Naturally elevates others and creates a culture of belonging through engaging hard-working teams
• Strong financial competence
• Knowledge and applied experience of different process improvement frameworks
• 8+ years of technology capability experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, data management and business relationship management
• 5+ years experience in partnering with senior/executive level resources to produce solutions/improvements for business operating models
• Hands on exposure to following areas/tools:
• MS Office (Excel, PowerPoint especially)
• Smartsheet
• Data visualization (PowerBI, Tableau)
• Process mapping/design (Visio, Miro, Roadmunk)
• Have orchestrated a digital transformation to help improve an organization’s product vision and how to scale at an enterprise/global level
• Familiar with standard methodologies for chargeback models and shared services
• Good experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean and Six Sigma tools preferred)
• Ability to generate compelling arguments and translate to action
• Skills with Office, Microsoft Excel, stored procedures or other data tooling
• Capability working with customers, presentations, and participating in requirements sessions.
• Understanding of the complete software implementation lifecycle - including data requirements gathering, dataset migration, data reconciliation, and move to production.
• Ability to collaborate with cross-organizational partners, both corporate and in the market, to define requirements and resolve data issues.
• Capable of experience mapping, redefining, and loading data from source to target software systems.

Experience

• 4+ years of relevant technology work experience and a Bachelor’s degree in business, engineering, STEM or 2+ years relevant work experience and a Master’s degree in Engineering, Business, or STEM focused fields.
• Experience with methodical problem solving in operations, systems, processes in highly sophisticated organizations
• Experience with technical consulting, requirements gathering, or solution design.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.