Team Member/Customer Service

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Analyze customer needs and recommend appropriate solutions
- Utilize phone etiquette to ensure professional and courteous communication with customers
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Maintain customer records and update information as necessary
- Collaborate with other departments to address customer inquiries or escalate complex issues

Requirements:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Previous experience in customer service or sales is preferred
- Bilingual or multilingual skills are a plus
- Proficient in using computer systems and software applications
- Must be able to work effectively both independently and as part of a team

Location: ,

We offer competitive compensation, ongoing training, and opportunities for career growth. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $17.87 - $21.52 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Restaurant type:

• Bakery
• Bar
• Coffee shop
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in Philadelphia, PA 19136