Team Member/Customer Service

ThinkBig Networks, headquartered in Timonium, MD, is seeking an outstanding individual to fill the role of Customer Service Representative. ThinkBig Networks is a rapidly growing internet service provider that is providing fast reliable internet to both unserved and underserved areas in Maryland with a focus on customer service.

Customer Service Representative

ThinkBig Networks is hiring a Customer Service Representative to play a critical role in supporting our customer's experience. The CSR will be the frontline in representing ThinkBig to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways:

· Represent ThinkBig Networks and our core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity.

· Respond to customer inquiries received by phone, email, chat, and text.

· Resolve customer questions and issues related to order status, billing, and technical troubleshooting.

· Contribute key company metrics including ticket resolution rate and time, and results of call feedback surveys.

· Inform and follow standard processes and procedures including documenting customer tickets and calls notes.

The successful candidate will bring the following to the table:

· Excellent verbal and written communication skills.

· Capability to solve complex interpersonal problems.

· Demonstrated calm and collected demeanor under pressure and stress.

· Strong follow-up skills, accuracy, and attention to detail.

· Excellent customer service skills, including positive phone demeanor.

· Exceptional attendance and punctuality.

· Familiarity with Microsoft Office Suite(MS Office-Word, Excel, Outlook).

· High school diploma or equivalent.

· Ability to work independently and make sound decisions.

· Must have flexibility in scheduling to meet the needs of the business.

What’s in it for you?

· Seeing your work make a positive difference in the lives of our served communities.

· Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off)

· Locally owned, friendly, innovative company with high growth projections.

· Career development.

· To learn skills and participate in critical projects in all areas of the business.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Lutherville-Timonium, MD 21093: Relocate before starting work (Required)

Work Location: In person