Team Member/Customer Service

About us

You Tourist Car Rental is a small business in Sanford, FL. We are professional, agile and professional.

Our work environment includes:

• We offer a positive work environment,
• Continuous training
• Growth opportunities.

Job Summary:
We are currently seeking a dedicated and customer-focused individual to fill the position of Customer Service Representative at our car rental agency. As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our clients and ensuring their satisfaction with our rental services.

Responsibilities:

• Warmly greet customers and assist them with inquiries, bookings, and concerns.
• Process customer transactions accurately and efficiently using computer systems and payment terminals.
• Handle rental agreements, including verifying customer information and explaining rental terms and conditions.
• Provide information about rental vehicle options, insurance coverage, and additional services.
• Assist customers with vehicle pick-up and return processes, including conducting vehicle inspections.
• Maintain cleanliness and organization of the customer service area and rental vehicles.
• Collaborate with team members to ensure smooth operations and timely service delivery.
• Resolve customer complaints or issues in a professional and timely manner, striving to exceed customer expectations.
• Keep abreast of company policies, rental procedures, and industry regulations.

Skills:

• Excellent verbal and written communication skills in English.
• Proficiency in using computers and familiarity with rental management software.
• Valid driver's license and good driving record.
• Strong interpersonal skills with a friendly and positive attitude.
• Ability to work effectively in a team environment and independently.
• Detail-oriented with strong organizational and time-management skills.
• Punctual and reliable, with a willingness to learn and adapt to changing circumstances.

If you are passionate about delivering outstanding customer service and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. Join our team and play a vital role in providing exceptional rental experiences for our valued customers!

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 45 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Sanford, FL 32773 (Required)

Work Location: In person