Team Member/Customer Service

Job Description: Commercial Lines Insurance Customer Service Representative

Position Overview:

As a Commercial Lines Insurance Customer Service Representative, your primary responsibility is to provide exceptional customer service to clients with commercial insurance needs. You will act as a liaison between clients and insurance carriers, handling inquiries, policy changes, claims processing, and ensuring overall client satisfaction. This role requires excellent communication skills, attention to detail, and a strong understanding of commercial insurance products and regulations.

Key Responsibilities:

1. Client Communication:

· Serve as the main point of contact for commercial insurance clients, addressing inquiries via phone, email, or in-person meetings.

· Provide timely and accurate responses to client questions regarding policy coverage, premiums, claims procedures, and other insurance-related matters.

· Build and maintain strong relationships with clients, understanding their unique business needs and offering tailored insurance solutions.

2. Policy Management:

· Process new policy applications, endorsements, renewals, and cancellations accurately and efficiently.

· Review policy documents to ensure accuracy and compliance with underwriting guidelines and regulatory requirements.

· Assist clients with policy changes, updates, and additions, ensuring all necessary documentation is complete and filed appropriately.

3. Claims Assistance:

· Guide clients through the claims process, including initial reporting, documentation submission, and follow-up with insurance carriers.

· Coordinate communication between clients, adjusters, and other parties involved in the claims resolution process.

· Monitor claims status and provide regular updates to clients, ensuring timely resolution and customer satisfaction.

4. Risk Assessment and Coverage Recommendations:

· Conduct thorough assessments of clients' businesses to identify potential risks and recommend appropriate insurance coverage.

· Collaborate with underwriters to negotiate policy terms, coverage limits, and premiums based on clients' risk profiles and insurance needs.

· Stay informed about industry trends, regulatory changes, and new insurance products to offer informed advice to clients.

5. Documentation and Record Keeping:

· Maintain accurate and organized client files, including policy documents, correspondence, and claims records.

· Ensure compliance with regulatory requirements and internal policies regarding record keeping and data protection.

· Generate reports, invoices, and other documents as needed for clients and internal stakeholders.

Qualifications:

· Bachelor's degree in Business Administration, Insurance, Finance, or related field preferred.

· Previous experience in commercial insurance customer service or related role preferred.

· Strong understanding of commercial insurance products, policies, and procedures.

· Excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and insurance carriers.

· Detail-oriented with strong organizational and time management skills.

· Proficiency in Microsoft Office Suite and insurance industry software applications.

· Ability to work independently and as part of a team in a fast-paced environment.

Certifications/Licenses:

· Possession of relevant insurance industry certifications (e.g., Property and Casualty Producer License) preferred but not required.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be added, deleted, or modified as required.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Flexible schedule
• Paid sick time
• Paid time off
• Paid training
• Tuition reimbursement

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Erie, PA 16506: Relocate before starting work (Required)

Work Location: In person